Sue
8 Feb 07, 06:36 PM
Nice view of the boat dock for the Illuminations Cruises, seen from our balcony:
http://www.thedibb.co.uk/photopost/data/504/DSCN1661.jpg
Down to CC Lounge for usual martini and Bud, then presented ourselves at the Yacht Club Galley at 6.55pm, shown to our table immediately - this is where the trouble started lol. We were being shown to our table when a server placed another family there, our 'manager' improvised and just put us at another one - in a terrible place, near the swinging doors room where they take all the dirty plates etc and right under a freezing AC vent. The restaurant was two thirds empty! We asked to be moved, this was agreed somewhat reluctantly - we later found out that the servers can only "cover" 12 guests and she had put us at the next 'open' table, not great for guests though - it was also on the thoroughfare that all guests had to walk past to be seated.
At our new table, our server was warm and friendly, Ivan. We made our order and asked for the wine pairing "with the entree please" (take note, important lol). We were brought very yummy warm onion bread rolls and butter, these turned out to be the best part of the whole meal:
http://www.thedibb.co.uk/photopost/data/538/DSCN1654.jpg
I had the New England Clam Chowder, which I would describe as just ok, it was very gloopy, like they had put too much cornflower in it?:
http://www.thedibb.co.uk/photopost/data/538/DSCN1658.jpg
Tin had the Crab Cakes, he said that they were fine but on the small side and ranked them third out of the four he had eaten so far:
http://www.thedibb.co.uk/photopost/data/538/DSCN1657.jpg
I had then ordered the Pork Chop with Cauliflower Mash and Mushrooms, sounded yummy:
http://www.thedibb.co.uk/photopost/data/538/DSCN1660.jpg
I ate a little bit more and then the pork turned pink in the middle, it was not very hot and I cannot tell you how sloppy, lukewarm and tasteless the mash was, although the picture gives an indication.
Tin ordered the Topside Sirloin with Fingerling Potatoes:
http://www.thedibb.co.uk/photopost/data/538/DSCN1659.jpg
This he found to be extremely tough, with a thick layer of gristle through it.
As we were both trying to make the most of this, the wine arrived! We had tried to eat as much as we could and it was way too late for wine.
Tin asked for the manager - who came and was full of excuses (not apologies), they get the wine orders from the CC Lounge and may have to wait, busy kitchen (cold food) - errm well if it was we did not know where? Tin being an expert at Customer Service, basically said that we were trying to explain what the guest experience was, not listen to her service issues!!!:omg: The upshot was that she did apologise and then said that she would not debit the meal from our TS credits - hooray.
We did offer to pay for the wine as Ivan was most apologetic and we were worried he may have to pay for it - we had no issue with him, it was the food and service from the manager (she who had given us the rubbish table at the beginning) - Ivan insisted he would "sort it" and even offered us a free dessert - we had no appetite by now, so thanked him, declined and left.
Would we recommend this restaurant, on this performance - no way!
Feeling quite pleased with the result of this problem (having an extra TS credit left) - we went to Concierge and gave up our Cape May x1TS ADR, swapping it for another at the Yachtsman Steakhouse - x2 TS ADR. Whilst we were there, David at Concierge asked us if we were having a good time at the YC - mistake! Of course we were except for the Housekeeping, we had noticed that the sink plug was now broken too as we had left for our meal. He patiently listened to our winges and then placed a $75 credit on our room. He then got us laughing by asking if midnight was a good time to send maintenance up to repair the sink - excellent guest service!
Back to room for wine and Illuminations from the balcony.
http://www.thedibb.co.uk/photopost/data/504/DSCN1661.jpg
Down to CC Lounge for usual martini and Bud, then presented ourselves at the Yacht Club Galley at 6.55pm, shown to our table immediately - this is where the trouble started lol. We were being shown to our table when a server placed another family there, our 'manager' improvised and just put us at another one - in a terrible place, near the swinging doors room where they take all the dirty plates etc and right under a freezing AC vent. The restaurant was two thirds empty! We asked to be moved, this was agreed somewhat reluctantly - we later found out that the servers can only "cover" 12 guests and she had put us at the next 'open' table, not great for guests though - it was also on the thoroughfare that all guests had to walk past to be seated.
At our new table, our server was warm and friendly, Ivan. We made our order and asked for the wine pairing "with the entree please" (take note, important lol). We were brought very yummy warm onion bread rolls and butter, these turned out to be the best part of the whole meal:
http://www.thedibb.co.uk/photopost/data/538/DSCN1654.jpg
I had the New England Clam Chowder, which I would describe as just ok, it was very gloopy, like they had put too much cornflower in it?:
http://www.thedibb.co.uk/photopost/data/538/DSCN1658.jpg
Tin had the Crab Cakes, he said that they were fine but on the small side and ranked them third out of the four he had eaten so far:
http://www.thedibb.co.uk/photopost/data/538/DSCN1657.jpg
I had then ordered the Pork Chop with Cauliflower Mash and Mushrooms, sounded yummy:
http://www.thedibb.co.uk/photopost/data/538/DSCN1660.jpg
I ate a little bit more and then the pork turned pink in the middle, it was not very hot and I cannot tell you how sloppy, lukewarm and tasteless the mash was, although the picture gives an indication.
Tin ordered the Topside Sirloin with Fingerling Potatoes:
http://www.thedibb.co.uk/photopost/data/538/DSCN1659.jpg
This he found to be extremely tough, with a thick layer of gristle through it.
As we were both trying to make the most of this, the wine arrived! We had tried to eat as much as we could and it was way too late for wine.
Tin asked for the manager - who came and was full of excuses (not apologies), they get the wine orders from the CC Lounge and may have to wait, busy kitchen (cold food) - errm well if it was we did not know where? Tin being an expert at Customer Service, basically said that we were trying to explain what the guest experience was, not listen to her service issues!!!:omg: The upshot was that she did apologise and then said that she would not debit the meal from our TS credits - hooray.
We did offer to pay for the wine as Ivan was most apologetic and we were worried he may have to pay for it - we had no issue with him, it was the food and service from the manager (she who had given us the rubbish table at the beginning) - Ivan insisted he would "sort it" and even offered us a free dessert - we had no appetite by now, so thanked him, declined and left.
Would we recommend this restaurant, on this performance - no way!
Feeling quite pleased with the result of this problem (having an extra TS credit left) - we went to Concierge and gave up our Cape May x1TS ADR, swapping it for another at the Yachtsman Steakhouse - x2 TS ADR. Whilst we were there, David at Concierge asked us if we were having a good time at the YC - mistake! Of course we were except for the Housekeeping, we had noticed that the sink plug was now broken too as we had left for our meal. He patiently listened to our winges and then placed a $75 credit on our room. He then got us laughing by asking if midnight was a good time to send maintenance up to repair the sink - excellent guest service!
Back to room for wine and Illuminations from the balcony.