Wheelchair at Airport

[Lil_Missy]

We have requested a wheelchair from check-in. We are thinking of doing twilight check-in so how does this work getting the chair the next morning? Do we go to a customer service desk?

We have never done this before as only ever had a chair on exit from the plane so it was there waiting for us.

Thanks for your help
Toni

[loadsapixiedust]

Usually the airport will have a meeting point for guests needing assistance and you can collect your wheelchair there. They should be able to tell you where to go when you do the twilight check-in or there may be details on the airport website.

[BCKloon]

If at gatwick , we had to go to a desk that was just several kiosks down from the Virgin desks the following morning to get assistance

[Sheeps68]

At Gatwick south I had help from the special assistance point just beyond security. I have no idea if that was simply because I only asked for help getting to the gate and not from check in. A gentle wander around the shop with a sit down every few mins suits me but the hike to the gate is too much.

[lausan]

Gatwick Airport Disabled Facilities


Facilities for Those with Special Needs


London Gatwick Airport is reasonably friendly to disabled people and those needing special assistance. Both the North and South Terminals offer:



Ramps
Wider access pathways
Telephones at a height accessible to wheelchair users
Disabled toilet facilities
Reserved seating for disabled people in check-in areas


For general advice and information regarding the special needs facilities at Gatwick Airport telephone +44 (0)870 0002468.

Travel-Care is an independent agency offering assistance to anyone at London Gatwick Airport who has a problem. Travel-Care can be found in The Village, South Terminal.

Open from 09:00 - 17:00 Monday to Friday and 09:00 - 16:00 Saturday and Sunday

Telephone: +44 (0)1293 504283



Tips for Disabled Air Passengers


You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

For comprehensive information about disabled air travel visit Flying with Disability.

Give them a call