Computer help please

[Borderbairn]

Don't know how it happened :confused2 the arrow cursor has a cd disc next to it. What does it mean and how do I get rid of it? :confused2

[blusteryday]

Hmmm....have you got a cd/dvd in the drive? If so it may mean the PC is trying to read it? Or, if you're using Vista, the design of the "busy" cursor looks like an arrow with a spinning circle by the side.

Of course, to clear it, you could do what every other helpdesk in the world would advise you to do....

Reboot!!

[Borderbairn]

Hmmm....have you got a cd/dvd in the drive? If so it may mean the PC is trying to read it? Or, if you're using Vista, the design of the "busy" cursor looks like an arrow with a spinning circle by the side.

Of course, to clear it, you could do what every other helpdesk in the world would advise you to do....

Reboot!!

I am using vista but its not the 'busy' cursor. I haven't got a cd in the drive, but i've just noticed I can't open the whatsit where the cd goes :cry: I know i'm being dim :blush:

[blusteryday]

Is it possible that something has been jammed into the cd/dvd rom drive, causing the PC to try and read whatever you think was in there?

I would recommend a reboot, and see if the machine is feeling better after that.

[Borderbairn]

Is it possible that something has been jammed into the cd/dvd rom drive, causing the PC to try and read whatever you think was in there?

I would recommend a reboot, and see if the machine is feeling better after that.

I've tried system restore twice now but unsuccessful each time :cry: :cry:

[buddicle]

Have you tried shutting down the PC then restarting it.

[Borderbairn]

Have you tried shutting down the PC then restarting it.

Yes, twice but still got the problem. No cd in the tray. Getting a bit worried now. :(

[Jakey rowling]

Don't know how it happened :confused2 the arrow cursor has a cd disc next to it. What does it mean and how do I get rid of it? :confused2

I've heard of this problem, or something similar, caused by secuROM copyright protection software from Sony. It's a bug.
Its often installed when you install a game from CD/DVD.

A bit of info here from wikipedia
http://en.wikipedia.org/wiki/SecuROM#_note-Maxis_comment_on_coming_patch_and_SecuRom_problems

Maybe google it to see if it's the problem.

[Borderbairn]

I've heard of this problem, or something similar, caused by secuROM copyright protection software from Sony. It's a bug.
Its often installed when you install a game from CD/DVD.

A bit of info here from wikipedia
http://en.wikipedia.org/wiki/SecuROM#_note-Maxis_comment_on_coming_patch_and_SecuRom_problems

Maybe google it to see if it's the problem.

Thanks for help. Probably the biggest problem is me. I'm finding it very difficult using Vista-all seems so complicated. I'm wondering now if something was trying to launch and is looking for a disc? I've never even inserted a cd into this machine (its a new present). I've now tried inserting a cd and can't even get that to work :blush: :cry: :confused2 :angry:

[buddicle]

Jackie if its a new one would it be worth taking it back to where it was bought from and asking them.

[Borderbairn]

Jackie if its a new one would it be worth taking it back to where it was bought from and asking them.

Was thinking about doing that. Problem is it was bought from Tesco-its a Samsung R60plus. Now wondering if Tesco will be able to do very much or whether I should try computer repair shop-any suggestions gratefuly received. :o:

[buddicle]

Was thinking about doing that. Problem is it was bought from Tesco-its a Samsung R60plus. Now wondering if Tesco will be able to do very much or whether I should try computer repair shop-any suggestions gratefuly received. :o:

Another thought (thats 2 in one day :grin: ) is there a helpline number in the paperwork, might be worth ringing samsung direct!

[Borderbairn]

Thanks everyone for advice :spin: Still got the problem so have emailed Samsung and called Tesco electrical helpline-just waiting for them to get back to me :zzz: :wave:

[buddicle]

Thanks everyone for advice :spin: Still got the problem so have emailed Samsung and called Tesco electrical helpline-just waiting for them to get back to me :zzz: :wave:

Hope they get back to you soon. Let us know how you get on.

[Borderbairn]

Hope they get back to you soon. Let us know how you get on.

Just to let you know laptop went in to hospital. Got it back today with 'combo drive' replaced if that means anything to you :confused2 Everybody at Tesco and Samsung very helpful :thumbs-up Problem solved and laptop back to me within a week. Thanks to all Dibbers for advice :wave:

[jlw34]

I have always found Tesco to be very good in return situations...