Please Help Me Get Back On The Dibb!!!

[solo]

Hi all, I'm having a problem with my computer!!:( I'm currently sitting in an internet cafe to do my Dibbing!(otherwise I'll get withdrawel symptoms!) I know the site was down Yesterday morning, but I still can't log on from home? I keep getting an error message saying the site cannot be found? am I sure it exists?? yes I'm preety sure it does! am I using the right address, yes I'm preety sure I am! and then it says that the site in not encrypted so I can't use it??:mad2: I've refreshed my browser, deleted cookies ect, I've even turned off my firewall, but still no joy! I contacted bt broadband and they couldn't help! so you lot are my last chance! I've emailed Stu to let him Know what's happening, what else can I do? I don't know much about computers, I mainly use mine for Dibbing and booking cheap flights, all I know is that it was working on Tuesday night at around 11:30pm but was down when I tried to log in on Wednesday morning at 7am?? please help!:cry: (p.s. I can use all other websites with no problem, it's just the DIBB!)

[disney dave]

are you trying to get on via your internet provider ? i sometimes have problems getting onto the dibb via AOL, but if i ignore aol and go to explorer i get on with no problems.

dave

[solo]

I've tried using internet explorer and firefox with no joy?

[Lil_Missy]

We had a problem with BT broadband not letting us get to some webpages just like you are. One webpage we couldn't get to was bt.com LOL.

I spent 2 hours on the phone with BT and in the end they had me change the user name in my Broadband box to bthomehub@btinternet.com

You get to your user name by going to your BT Home Hub web page and then going advanced and then clicking on Internet. Ours said bthomehub@btbroadband.com and it needed to say bthomehub@btinternet.com.

I think you can change it if you hit disconnect. I cant remember really sorry. Someone else may be able to tell you how to change it.

[Stu]

Try rebooting your Router, ie switch it off at the mains for a few minutes then switch back on, if you still have problems then you'll need to contact your Internet provider.

[solo]

Right, good news, I'm back on the Dibb from home!! this is what I had to do - I had to back up all my files then restore my computer to it's original state from when I first switched it on, then I had to reistall the internet and so far so good!! apparently I have a problem with windows vista which is not uncommon according to my brother, it's refusing to update and things like that! not that I have a clue what he's talking about of course, the only thing that concered me is that I could not DIBB!! thanks to everyone who tried to help, I know it can't have been easy trying to explain things to me because I don't know anything about computers! I'm off to catch up on all the posts I've missed since I've been of line! thanks again, Sarah!:wavey:

[ameliaUK]

What a relief eh Sarah,i would be the same if I couldn't get on the Dibb
Glad your sorted

[sunshineheaven]

i have same thing with sites on windows vista .and sometimes it tells me i have no modem so i have to do the back up and restore its a pain

[lainey5565]

phew.....at least you didnt have to get technical;) I hate it when that happens as Im not to good with computers either.
Glad you are back up and running though
Elaine