Absolutely fuming!!!!!

[Leanne1977]

I have just got off the phone with the manager of best4attractions and i am fuming.:mad2:

I telephoned them to explain that i had found the tickets i require a lot cheaper elsewhere and he was very put out:angry:

His response was "well we will have to price match but you ain't getting your free planet hollywood meal vouchers"

When i asked why it wasn't stated in the terms and condition that if they price match you will miss out on free offers he replied " well i'm telling you now you ain't getting them this conversation is over" and then slammed the phone down on me.:mad2:

I would urge you all to look elsewhere as if their manager Sammy Myers can talk to me in this way and get away with it why should we spend our hard earned cash paying their salary.

I found the cheapest tickets with cheapest-park-tickets

I need to go and hit something now before i blow my top.

[Cinders Mum]

I don't blame you for being angry Leanne, at the end of the day they offer a pricematch policy, if a client then takes you up on that offer you can't throw a hissy fit.

An apology and an agreement to consider the other price... even taking PH dinner ticket aside (to make them a like for like comparison which would be fair) would in my opinion be a reasonable course of action..

Hope you calm down soon.

Val
xx

[peewakio]

Leanne
We are about to buy our tickets and were going with either Best4attractions or Cheapest park tickets. We weren't really sure whether we would use the planet hollywood meal vouchers so you have made our minds up for us.
I hate poor customer service, it's not as though they're doing us a favour.

[Leanne1977]

Thank you both for your replies, i am very slowly calming down:nonono:

Peewakio i am so glad you are going to support me on this one, i too will now use cheapest-park-tickets and hopefully others will follow.

I am so excited about this holiday and busy in planning mode but people like this always put a dampener on things.

terrible, terrible customer service.:mad2:

[Muppet]

I'm a bit shell shocked by that response.

As you say its terrible customer service.

[Villainlover]

Just a question but did the cheaper tickets include a planet hollywood meal? I mean they should price match like for like.

[bevc]

I was also planning to buy from Best4attractions. Now i'm having second thoughts. It's a pity someone can't send this thread to this Sammy Myers person and let him (or her) calculate how much money they have lost!!

Bev C

[Leanne1977]

No a Planet Hollywood meal was not included. If the manager had explained to me the reason why he would withdraw a 'free' offer then maybe i would have accepted this, but to be spoken to in this manner is , to me, completely unacceptable.:mad2:

He kept on saying to me "we will only price match if you agree to purchase more than five tickets with us, its in the terms and conditions" but when i questioned why it wasnt in the terms and conditions that the 'free' offer was going to be withdrawn he was utterly rude.:mad2:

I explained that i wanted to purchase five tickets and i don't think he was expecting me to do that and he hoped he had put me off. But when i explained that i wanted 5 tickets so he had to price match, this is when he thought he would slam the phone down.

What a lovely man.:angry:

[wendye]

Originally posted by Villainlover
Just a question but did the cheaper tickets include a planet hollywood meal? I mean they should price match like for like.

No they don't because I've looked at both and decided to go with Best4attractions because of them. There was only a few pounds difference in price so I came to the conclusion that the meal would be worth more than the difference.

I can understand why you are fuming though Leanne there is no excuse for rudeness to a customer. I would make a formal complaint to their MD as I did about a customer service person at Tesco.com (v long story). I got £20 in vouchers from their CEO and an apology letter, I must add though I still don't use them.

[Kazzie]

That is an appaling customer service attitude:angry:

How childish and pathetic to slam the 'phone down like that:mad2:

[mariechez]

How rude and unprofessional, did you mention you were a member of the Dibb and its not going to do his business a lot of good once you have shared this with us all, and share you should !!!!!

Bang out of order :angry: :angry:

[donna100]

I can't believe that response. No wonder you are so angry.
I would be too..

Really need to find an email for someone there are copy this thread so they can see how much money they have already lost in one afternoon....

So So bad!!!:angry: :nonono: :mad2:

[WFC]

I also had very poor service from this company. I did post about the experience at the time, but it was editted/deleted.

I wont go into my story (because of fear of being censored/banned), but I would advise anyone considering this company to go elsewhere with your business.

[Villainlover]

Originally posted by WFC
I also had very poor service from this company. I did post about the experience at the time, but it was editted/deleted.

I wont go into my story (because of fear of being censored/banned), but I would advise anyone considering this company to go elsewhere with your business.

you could always PM me .. I would like to hear your story

[Leanne1977]

I would also be interesting in hearing your story if you are happy to pm me too.:wink

Have managed to attach the posts on here to best4attractions contact us page so they are now aware of the bad publicity they are receiving. I await their response.

Anyone else reading this i would like to hear your views. Please post as it will make a greater impact and hopefully stop this happening again.

Thank you.:wink

Leanne.

[Chelle27]

That's terrible. I WAS going to book all our tickets through Best4attractions - have even recommended them on a few other posts - but now I will be using cheapest park tickets. They should be thoroughly ashamed!! What a disgraceful attitude.

[Elbee]

If there are restrictions on the offer, these should be clear prior to purchase. It might be worth contacting Trading Standards who may point out a few things to them.
If you go to www.tradingstandards.gov.uk and put in your postcode it should give you details of your nearest. Alternatively, you could try www.consumercomplaints.org.uk
Most of the complaints that come to us are there because the trader did not deal with the issue in a professional and courteous manner.........

[Leanne1977]

Thank you for your advice Elbee i will definately contact those tomorrow. Also thank you Chelle27 for supporting me in this. It does mean a lot to have you backing me.:wink

[YoungAtHeart]

Am I the only one here to have had exemplary service from Best4Attractions?

I can't believe we are talking about the same company!

I purchased a number (not a large family number, you understand but still a few £100s worth) of tickets last year after a friend recommended them. I seem to recall I spoke to a Sam or Sammy (I would guess this would be the same person) and I couldn't fault him in anyway. He was knowledgeable, kind and courteous and even saved me from buying tickets that I didn't need.

I don't normally post (in fact I normally loiter in the shadows) but I couldn't believe this thread and had to post my experience as it is SO much different to that you received.

[Jimmy]

I too have had superb service and got my tickets 1 week after i ordered even tho we said we was going in July.
I suppose there are always good and bad sides to everything, but i agree he shouldn't have slammed the phone down on you.

[Claire44]

We are looking at where to buy ours from - need 7 disney and 7 flex tickets. At least we now know who not to buy them from.

[BUSBY182]

I too have used this company and recieved fantastic service:D
I would be interested in B4A side of events as we are always very quick to judge based on 1 side of the situation.Remember in a court of law the jury ALWAYS listens to BOTH before making a decision of guilt or not....:angel:

[i-heart-mickey]

We are off in 44 days time, not that I am counting, we need disney and universal tickets, there name has been deleted from my favourites page.

[ceri]

Sorry you've had such a bad experience Leanne, but I have to say that we received brilliant service from best4, I agree with Busby 192 it would be good to hear both sides of this situation
Ceri x

[DAN]

We were going to use Best4attractions this year for our tickets but i'll take my business to TCD instead.

[mariechez]

l also bought my tickets from them and have rec them to many different people but if their customer services stinks then it stinks.

l had no problems what so ever but l think they need to sort this out.

[Bob_and_Dawn]

We shall wait to see if there is a reply from this company before buying tickets for our son and his GF for October this year.

Hope he can come up with a good reason why he treat you like this else we also we be buying tickets for WDW and Universal in another place.

Bob

[Leanne1977]

Thank you very much for your reply Bob.:wink

The support means a great deal. I came off of the phone absolutely gob smacked that a manager of all people would see fit to speak to me in this manner.

I have attached this thread to their contacts page so they are able to see the damage this is doing to their business and i will continue on until this matter is resolved to MY satisfaction.:mad2:

Unbelieveable is the only word that springs to mind.

[LBD]

Ouch! What a very unprofessional attitude to have towards a paying customer.

I agree that there will always be people who have worse experiences than others but at the end of the day he had no right to slam the phone down on you.

[spyder]

i also bought my tickets from them and had no problems,a good service,also recommended them to a friend who is going in august.But i think if they are going to get unpleasant just because you are taking them up on there price policy they should not offer it,that is just my opinion.

[Big_Mark]

This is from the website:

We are confident that you can not get better deals than those here at Best 4 Attractions. Our dedicated team search high and low to get the very best deals available for all the major attractions that we offer and then pass the savings straight on to you. Whether it is Disney tickets , Universal Studios tickets, Discovery Cove or tickets to any of the other attractions we offer we have the best deals around.

If you think you have a better deal from ANY other UK ticket supplier we want to hear about it! Not only will we try and match their deal but we will do our very utmost to beat their deal.

IF YOU FIND A BETTER DEAL
CALL US NOW AND WE WILL BEAT IT


and

When you buy any Disney Premium Ticket, Disney Ultimate Ticket or Orlando Flex Ticket not only will you receive the tickets to these exciting parks at the best possible price but you will receive the voucher that entitles you to your free meal at Planet Hollywood.

[Leanne1977]

Thank you Mark, you have made my point exactly.:wink

Lets see best4attractions get out of that one.:wink

[spyder]

is best4attractions online ? do they have any comments regarding this thread???

[Leanne1977]

I know somebody has been online but did not post a reply. Maybe they realise they are in the wrong and tomorrow morning i may get a phone call offering a full apology.:wink

[terryo]

i am definitely playing the devils advocate here but almost everyone has come down on leannes side here without a proper reply or "their side of the story" from best 4......no offence but y give these people a hard time if you personally have had no direct dealings with them

[BUSBY182]

Originally posted by terryo
i am definitely playing the devils advocate here but almost everyone has come down on leannes side here without a proper reply or "their side of the story" from best 4......no offence but y give these people a hard time if you personally have had no direct dealings with them



DITTO !!!!!:D

[happycheekychic]

well im going to get my park tickets from cheapest park tickets, i was considering b4a but after this post i have made my mind up.
Thank - you for posting about how they treated you im sure lots of other people will change there mind after reading this post. It's there loss and they should learn to treat there customers better.
Lets hope you get a full apology in the morning.

[Leanne1977]

Thank you happycheekychic for your support.

With regards to the other replies, i would welcome a reply from best4attractions explaining their version of events. Best4attractions have been online and on the sponsors talk page tonight but for some reason did'nt feel the need to reply.:wink

Maybe they don't know what to say.

[terryo]

in the style of that famous scouser "harry enfiield" CALM DOWN!

[Leanne1977]

Sorry terryo if you think i am out of my pram a bit but it really was the most unbelieveable phone conversation i have ever had. If it was your wife, mum, sister etc being spoken to in such a way by a man would you be so calm?:confused:

[poet123]

I am just about to purchase our tickets and will not be considering them Whatever the rights or wrongs of a situation ( as perceived by either side) rudeness and bad manners are never acceptable and those who work in Customer service should understand this. If you dont accept that OK the customer may not always be right( not talking about this instance though) BUT that they must be treated with courtesy then you shouldnt work in CS!!
I too have dealt with Companies who flaunt their "price Match " policy but when push comes to shove they wriggle and try to get out of the situation. I once got £880 off a leather suite but it was hard going as they clearly didn't want to honour their policy.
Good customer service costs nothing.......bad costs THEM a great deal particularly if you belong to an open forum!!!!!!!!!!!!!!

[KarenS]

Hi,

Can anyone recommend another good reputable company to use other than orlando ticket deals and best 4 attractions? Has anyone used cheapest park tickets and found them to be OK?

Karen

[candyyman]

not wanting to jump on the band wagon but i too would like to hear your story of bad service please

i think everyone should boycot this company
i just hate bad service if they dont want to price match they shouldnt advertise it

steve

[poet123]

we used Ticketmania last year and couldnt fault them for service, but I haven't checked the prices yet for this year.

[BUSBY182]

Originally posted by poet123
I am just about to purchase our tickets and will not be considering them Whatever the rights or wrongs of a situation ( as perceived by either side) rudeness and bad manners are never acceptable and those who work in Customer service should understand this. If you dont accept that OK the customer may not always be right( not talking about this instance though) BUT that they must be treated with courtesy then you shouldnt work in CS!!
I too have dealt with Companies who flaunt their "price Match " policy but when push comes to shove they wriggle and try to get out of the situation. I once got £880 off a leather suite but it was hard going as they clearly didn't want to honour their policy.
Good customer service costs nothing.......bad costs THEM a great deal particularly if you belong to an open forum!!!!!!!!!!!!!!

i AGREE THAT POOR CUSTOMER SERVICE SHOULD NOT BR TOLERATED AND NEITHER SHOULD BAD MANNERS, HOWEVER, YOU ARE MAKING AN ASSUMPTION BASED ON ONE SIDE OF EVENTS AND I BELIEVE THAT SOMETIMES, JUST SOMETIMES, THINGS DO GET EXAGGERATED(SP?) ON BOTH SIDES......................................

[ceri]

I agree Busby, I just wish that B4A would reply. It seems that there are plenty of us who have had a positive experience with this company, but I don't think that they are helping their cause by ignoring this thread.
Ceri x

[BUSBY182]

Originally posted by ceri
I agree Busby, I just wish that B4A would reply. It seems that there are plenty of us who have had a positive experience with this company, but I don't think that they are helping their cause by ignoring this thread.
Ceri x


Totally agree Ceri, so cum on B4A give us your side of events pleeeease:zzz: :zzz:

[Leanne1977]

I also agree and eagerly awaiting their response. Also Busby i can assure you that nothing that i have said has been exaggerrated on my part. If anything i have not gone into the full extent of the rudeness.:angry:

[poet123]

Originally posted by BUSBY182
i AGREE THAT POOR CUSTOMER SERVICE SHOULD NOT BR TOLERATED AND NEITHER SHOULD BAD MANNERS, HOWEVER, YOU ARE MAKING AN ASSUMPTION BASED ON ONE SIDE OF EVENTS AND I BELIEVE THAT SOMETIMES, JUST SOMETIMES, THINGS DO GET EXAGGERATED(SP?) ON BOTH SIDES......................................


It would not be an "exaggeration" but a lie if the company had not put the phone down as the original poster stated. I have no reason to think she would do that have you?

Therefore it was that aspect of the "customer service" that was unnacceptable, again if you can't stand the heat of customer service you should'nt be in the kitchen.!!!

As you say there are two sides to every story but generally people only resort to posts in the tone of the original poster when they have been badly treated, most of us have lives and wouln't bother making things up for the sake of it.

I doubt if the company would consider replying on an open forum but they should be dealing with this behind the scenes!!!!!!!!!!

[Villainlover]

Originally posted by poet123
It would not be an "exaggeration" but a lie if the company had not put the phone down as the original poster stated. I have no reason to think she would do that have you?

Therefore it was that aspect of the "customer service" that was unnacceptable, again if you can't stand the heat of customer service you should'nt be in the kitchen.!!!

As you say there are two sides to every story but generally people only resort to posts in the tone of the original poster when they have been badly treated, most of us have lives and wouln't bother making things up for the sake of it.

I doubt if the company would consider replying on an open forum but they should be dealing with this behind the scenes!!!!!!!!!!


I am no way referring to Leannes actual situation at all .. and I hope you sort it out Leanne. but I cannot believe that lots of people would basically bouycott this company due to 1 negative poster on a forum ( 1 negative poster!!)... even people that have had nothing but good service :confused: :confused: wow

Gee all I can say is do not read trip advisor or you will not be going anywhere!!!

I am not referring to Leannes situation... as believe it or not ... I don't have enough facts ... but I do not believe that companies should stay on the phone to a customer in all situations.. I am sure that I would not be able to take half of the abuse some people hand out on a phonecall.. I have stopped myself ranting to a company on several occassions because it was not the persons fault who I was speaking to..

I hope they sort it out to your satisfaction Leanne I really do.

But I cannot sit and watch this witch hunt anymore .. maybe after the facts come out I would choose not to use this company but until then ...crikey..

[ceri]

[QUOTE]but I do not believe that companies should stay on the phone to a customer in all situations.. I am sure that I would not be able to take half of the abuse some people hand out on a phonecall.. I have stopped myself ranting to a company on several occassions because it was not the persons fault who I was speaking to..

Again I am not refering to Leannes situation, and indeed have every sympathy with her, but DH works in customer service and has to deal with many abbusive clients (due to the nature of his job) their guidelines are that as long as they have warned the client that they are going to do it ...eg if you continue to speak to me in that manner then I'm going to terminate this call... then they are within their rights to put the phone down.

I really hope that this situation is sorted out to everyones satisfaction as soon as possible.
In the meantime I will continue to speak as I find, and I would have no hesitation in using Best4 again
Ceri

[Leanne1977]

Thank you poet123 for your support much appreciated:wink

Villianlover, i too can see your point of view and maybe if i was being difficult or rude to the manager i may have expected the attitude that i got from him. But i am not the sort of person to shout and scream on the phone as i believe you can win the argument with the facts. This is simply what i stated to the manager and calmly asked why the terms and conditions mentioned nothing of me losing a so called 'free' deal to be told that the conversation was over and have the phone put down on me.

I believe that this person simply felt that they could not win the argument and their only action was to terminate the phone call rather than admit that i was right and give me what i was entitled to.

I feel that this companies sole objective is to make more and more money and they could'nt care less who they offend in the process. Hence the lack of response from best4attractions.

[Bob_and_Dawn]

The same thing applies across the board, for example TCD.
People have had terrible experience with this company and have put off others using it, however this ticket company is a sponsor of the Dibb and the post is in the Dibb sponsor talk forum, hence they have the ability to reply and put there side of the story across.
Until then as I state I will not use the company for tickets, as in the past I have been dealt with in a harsh manner by other companies and have wished I could tell others about it to prevent it happening again.

Bob

[terryo]

i do think alot of people over reacted without hearing both sides of the story........quote villain lover

[Leanne1977]

But most people including myself would love to hear their side of the story.

But strangely enough, best4attractions have gone all quiet.:blush:

[Dizzy]

I have been watching this thread with interest. I wasn't going to 'take sides' but I do think that B4A's silence speaks volumes.
Surely if there was any defence for their actions or they were innocent (if that's the right word) they would have dealt with this beforehand.
Their silence on the matter is the most worrying part of the whole episode IMO.

[Leanne1977]

Thank you Dizzy.:wink

That is exactly my point.

[Ails34]

I was going to buy from this company also but after hearing your story I dont think I will bother. I think they forget that we are keeping them in a job. :eek:

[Leanne1977]

Thank you Ails34. Very much appreciate the support.

There is never an excuse for rudeness, especially when you are offering to give a company over £700 for the pleasure of their service.:nonono:

[missbounce]

That's absolutely shocking! I can't believe some people. How rude!! :angry:

[YoungAtHeart]

I'm not so sure. What would they gain? Or for that matter you? I will take a guess that you are going to disagree with what they say and then it's your thread will come back to the top rather than disappearing.

I don't want to take sides, as I don't need to and have only had Leanne1977 side, but as I have said I had nothing but the finest service from them. Everyone has the choice as to where to spend their money. If you want to boycotte them and tell people that fine. But if they responsed? Well that's the "corporate response", "They would say that wouldn't they". They are on a road to nothing.

The fact they sponsor this board and I notice a live account (Unless someone else has the user name Best4Attractions which I doubt) and are not trying to lord it over here and ask for threads to be moved, edited, deleted or whatever speaks volumes to me. I used to run a forum and was constantly get asked to remove this that or the other from companies and individuals. And if ANYTHING can be twisted in ANYWAY by a lawyer and most things can. Then the forum, the host and the person posting could be held liable (Trust me, not nice to get a letter from a company you have never heard of because of something someone else wrote and is why I don't do it any more).

Please PM me Leanne1977

[best4attractions]

Dear all,

Everyone at Best4Attractions.com is obviously very concerned with the negative comments on this thread. However, we do not think it appropriate or fair to discuss specific details regarding an individual's correspondence in an open forum.

Over the last 7-10 days we have tried hard to explain by email and in telephone calls with Leanne1977 and her partner how our price match offer works (on a like-for-like basis). However, we can now see that we have not succeeded and will be reviewing the whole matter internally and issuing a more detailed explanation to those involved in due course. We work extremely hard to earn every last ticket sale however large or small, we appreciate that for many customers quality service is more important than price and continually strive to improve the service we provide.

As a company we try our utmost to be forthcoming and up front with all Terms and Conditions that apply to any and all our deals and prices. We truly believe our prices to be more than competitive and that on a like-for-like basis cannot be beaten anywhere in the UK. We quote the total price for all attraction tickets, with no hidden charges for credit card handling, administration, postage or any other charge. Best4Attractions.com also provide full financial protection via the Travel Trust Association. We think that our free Planet Hollywood meal offer represents excellent value, we've tried hard to be inventive in offering added value to our already low prices and we have tried hard to be fair to our clients by quoting inclusive ticket prices rather than giving an extra discount but adding on postage and/or credit card fees later.

We also, as rightly pointed out earlier in this thread, monitor a number of forums, discussion boards and other sources of customer reviews to gather more viewpoints on how and where our products and services can be improved. Each and every customer’s opinion and experience is valuable whether it is positive or negative.

Finally, we would be very interested to hear how Dibb members actually view our free Planet Hollywood meal offer. We think the offer works well but would you prefer cheaper prices and no free extras ? Or should we offer a choice, a price including the meal and a price without the meal ?


Best regards,

Best4Attractions.com

[YoungAtHeart]

Well shows how much I know aboust companies that does.

[Momofffthree]

Well i for one am pleased that Best4attractions has replied :D

I am in the process of collecting together our ticket money for our trip ( 8 of us) So a nice big amount.
Whilst i totally dislike bad customer service ( being in that field of work) I can appreciate that it should be like for like. If Best4attractions are offering the meal as part of their price deal. Why people would expect them to lower prices further and still get the same free meal is beyond me.
There again i can see that if this is not stipulated in terms and conditions .It would be expected by customers.

Me thinks, rewording is needed :D

Oona

[Leanne1977]

Thank you at long last for replying on this thread. As this matter concerns me personally, i would like a full apology from Sammy Myers via private telephone call, as he is the one who is directly involved in this dispute. As another concerned dibber has already pointed out by posting your terms and conditions on this thread, you offer to provide the tickets at the cheapest price and also promise to give Planet Hollywood meal vouchers. Not at any point in your terms and conditions is it stated that the 'free' offer would be withdrawn if you price match.It just so happened that i managed to find the tickets i required a lot cheaper elsewhere. So by your own admission in your terms and conditions i believe you are entitled to give me the tickets at the cheapest price (cheapest-park-tickets) and provide me with the 'free' vouchers.

I cannot see how you can dispute this when it is in front of you in black and white.

I look forward to hearing your response.


Coincidently i was told three different things by three different people at the company which is why i asked to speak to the manager so it was completely clear where i stood. It was only when i asked for four tickets that i was told you only price matched for five tickets or more. When i said that i would require another ticket to make the number up to five, that is when Mr.Myers thought it would be a good idea to slam the telephone down. Extremely unprofessional.

[Bob_and_Dawn]

It's good that you replied best4attractions, however if the incident occurred like Leanne1977 explained it, then I would like to here that she has been appologised to for the manner in which she was dealt with.

I understand that you can not or will not discuss individual cases, but I would like to know that my wife or anyone else in fact who has dealings with your company would not be dealt with in a manner as described by Leanne.

On the other matter, I am certainly not bothered re free meal and prefer cheaper pricing where nothing can be misconstrued.

Bob

[peter+lynne]

i bought 2 7 day disney hopper passes and 2 4 park flex tickets
i can honestly say the service was o.k.
i ordered the disney tickets i got them a week later
i ordered the flex tickets and was told they would be here in may they did arrive in may.
so nothing special just what you would expect.
as for the free meal well i doubt i will use all four tickets probably just two of them,as i dont go on holiday to eat burgers!!
maybe for a family on a budget it is a great idea,but in hindsight i would probably have used the other company which was about 17 quid cheaper or another 30 dollars spends.
so in my opinion yes two prices would be better but does it still seem a free dinner if you have to pay for it?

[Villainlover]

I just see from this that we do not know the 'full' details..and I stick with my (earlier) comment...

as for the cheaper tickets versus free meal I cannot agree with cheaper tickets being better for this companys sales, as I would just get my preferred company to price match.
So a freebie would maybe tip the scale for me ... though a free burger in Planet Hollywood would not.

Good luck with your apology Leanne but I think I would just buy the tickets from the cheaper company and pay the couple of dollars for a burger...

I have been using the same ticket company for the last three years (not this one) and it would take more than 1 bad report to stop me using them again.. JMO

[Leanne1977]

I certainly will be purchasing my tickets elsewhere. It was not the fact of not getting the vouchers i just don't like to be ripped off. How is it a free offer if the price of the vouchers is incorparated into the ticket price.:confused:

I would also hazard a guess and say that the reply from best4attractions hasnt probably come from Sammy Myers himself as it is far too polite and professional.:rolleyes:

I will await my telephone call from best4attractions and a full complaint is winging its way to best4attractions head office and i will be including a copy of this thread.

[mac]

I've looked at the terms and conditions and can not find where it states you have to buy five tickets for the price match.
Also I couldn't find where it stated that the Free tickets offer was not valid with price match.

I do like the way you show the total price, I hate when you order something and go to pay and the price has increased.

[Villainlover]

all I found was this

If you think you have a better deal from ANY other UK ticket supplier we want to hear about it! Not only will we try and match their deal but we will do our very utmost to beat their deal.

they will TRY and price match ...

[Leanne1977]

IF YOU FIND A BETTER DEAL
CALL US NOW AND WE WILL BEAT IT


This is also stated on their website in capital letters.

[peter+lynne]

beat it to me means less than not match

[Muppet]

Originally posted by peter+lynne
beat it to me means less than not match

I agree, if it is nominal.

[Stu]

Normally I stay well out of these type of threads as it may come that I have to close it :D

Something that always amazes me on the subject of tickets is the fact that people spend thousands of pounds on the holiday and then spend so much time and effort trying to save a couple of quid on tickets.
If you are on a very very tight budget then I can understand wanting to save every last penny.
If you are saving a substantial amount then yes but many times it's just to save a quid or two on each ticket. Sorry, but I can never get my head around it :D

Anyway what is this thread actually about ?

is it about Leanne allegedly being treated rudely over the telephone or is it about not getting a free burger?

Leanne has made her point and we have had a reply from the company. It is now between Leanne and the company to sort out whatever differences they have privately - NOT on these forums.

[Leanne1977]

Thank you Stu for your comments. No we are not on a particularly tight budget but i do not liked to get ripped off all the same. The amount in question was £33.00 to be exact which i happen to think is quite a lot of money to save on tickets.

I will continue to contact best4attractions until the matter has been resolved to MY satisfaction.

thank you to everybody who has taken the time to post on this thread. Even those who do not agree with me, i value your opinions and welcome free speech.

[Stu]

Can I ask Leanne, how you were, as you say being ripped off? I'm puzzled!

If the company didn't keep their promise of price matching then that is a broken promise and a different matter - how is that being ripped off, you haven't lost anything, you hadn't actually entered into a contract with this company and you hadn't parted with any money, unless I've mis read it.
All it is is you just haven't gained anything.

being spoken to rudely is a completely different matter - not being ripped off.

[Leanne1977]

By ripped off, i was referring to the fact that their story kept changing to try and get out of giving me a good deal, which is what their website states.

Their website states, they will give the customer the cheapest price AND the meal vouchers. When i asked for this, and in my opinion, was entitled to this, the company did'nt like me taking them at their word and promptly ended the call.

I won't get started on the rudeness again as i will be here all night.

I feel to purchase the tickets from them at £33.00 more expensive than elsewhere is a rip off as the 'free' meal isn't exactly free is it.

[Stu]

If they are more expensive then buy elsewhere, it's not being 'ripped off' just because they may be more expensive.

Sorry Leanne, but IMO that is not being ripped off it's just you not getting the good deal that you hoped for.

[Leanne1977]

Sorry Stu but can't possibly agree with you on that one. It wasn't a deal i had hoped for it was a deal i was completely entitled to as printed on their website. What can't speak can't lie.

I value your opinion and do not expect you to agree with me if that is the view that you have taken.

When a company offers you something then repeatedly moves the goal posts, until you give in, that is a rip off.

You should get what they are offering unless stated otherwise.

[Villainlover]

Now maybe we are seeing a little of the other side of the conversation..

Leanne you are obviously not going to let this lie and maybe ..( I am only speculating here) just maybe they had exausted their explanations to you and so thought it best to terminate the call.

As one budweiser Lizard said to the other .. let it go louie let it go...

[Leanne1977]

Shelley, i realise that you also will never agree with me, but the fact was i never received an explanation. If you were on the telephone listening with me your view would be very different.

[Villainlover]

leanne it is not that I am disagreeing with you ..my replies were to do with the response ..not your problem..


Originally posted by Leanne1977
Shelley, i realise that you also will never agree with me, but the fact was i never received an explanation. If you were on the telephone listening with me your view would be very different.


Maybe it would have Leanne ..but my point is that I wasn't .. and now that you still will not let it lie coupled with the comment from their company..

Over the last 7-10 days we have tried hard to explain by email and in telephone calls with Leanne1977 and her partner how our price match offer works (on a like-for-like basis).

I still think ..and this was my original point .. that the dibbers that have used this company without a problem should not be condeming them from 1 I repeat 1 bad comment ...

gee all I am picturing is gaston and the villagers heading towards the Beasts castle with their torches!!!

and I am going to unsubscribe from this thread now and let it lie...

[traceyt]

my only advice would be to do your research before you purchase your tickets. once you've bought them it would be better to stop looking! just be pleased with the price you paid.

[Stu]

Originally posted by Leanne1977
Sorry Stu but can't possibly agree with you on that one. It wasn't a deal i had hoped for it was a deal i was completely entitled to as printed on their website. What can't speak can't lie.


Why are you 'completely entitled' ? and what exactly are you entitled to?

quote from their site re the meal vouchers.

Terms and Conditions
The meal is valid at Planet Hollywood Orlando and Las Vegas. Non-refundable, No Cash Return, Non-Transferable. Redeemable for Full Face value one Time. Menu subject to change without notice. Valid One per person. No substitution allowed. Valid between 11 am and 5pm. Please note that this deal can not be used with other deals offered


note the last line, Price Matching, is another deal as far as I can see. So you would not be entitled to the vouchers.

I'm not trying to have a go at you Leanne, but it just seems to me that you found cheaper tickets with a different company and then tried to get this company to price match including the meal vouchers and when they wouldn't you quoted their website at them to try and force them into giving you what you wanted.

If they were rude to you on the phone then that is inexcusable but from reading this thread I really do feel that you have tried it on with the company and got nowhere and now you are angry.

Why be angry? at the end of the day you have your tickets from the other company at the price you wanted. You don't have any free meal vouchers but I wouldn't lose any sleep over that.

You are going on holiday, you've purchased tickets, let it rest and enjoy the holiday when it comes.

[nic]

It doesn't sound like much of a meal anyway - choice of hamburger or cheeseburger platter plus a soft drink, and only between 11am and 5pm.

[Leanne1977]

As i say Stu, i will never agree with you and it seems that you are intent on trying to make me look like the guilty party which i am not.

I know what i was told by them and how i was treated. I am completely entitled to both and nothing that you say will convince me otherwise.

It is my advice to you now that you close this thread as i am taking the matter further with the company privately.

[AlisonB]

Locked at original poster's request.