Unhappy with Best4Attractions service

[sharonmac9]

just a word of warning - we are going to Florida on Saturday and still haven't received our tickets from Best4Attractions. They have been promising us them for the last 2 weeks but still haven't come - they assure me that we will receive them tomorrow - I won't hold my breath. I just hope that we get them before we travel or we will have 10 unhappy travellers. :cry:

I booked the tickets in May and asked to get them 3 weeks before travelling - maybe someone at Best4Attractions thinks that 3 days is time enough.

I would suggest that you tell them that you are travelling 2 weeks before you are actually going on holiday that way you might get them on time.

[Villainlover]

I will cross fingers for you. I am sure they will either get them to you or deliver them to you :D

I only book from ticket agents that send the tickets as soon as payment is made.. I usually have my tickets about 4 months befor LOL

[peter+lynne]

i ordered from them ages ago told them i was going in oct and both my 7 day disney passes and 4 park flex tickets a few days later.
how can they send some out quick and others late?? they must have stock of these tickets.

[KittyKat]

I used best4attractions and also received my tickets within days. Which tickets did you order? Maybe its the quantity that's causing a problem.

Kitty

[chocking]

I unfortunatly had the same problem so I had to get firm. I telephoned and told them to send the tickets today not tomorrow but today. I received them at 8.30 the next morning by special delivery and they telephoned and left a message confirming they had been sent and apologising for the delay. Hope you get them tomorrow fingers crossed.

Claire xx

[macca]

I think I'd be polite but firm and tell them to send them in the post immediately or you could mention trading standards to them, this may make them move a bit more quickly.:confused2
Hope you have a fab time
Macca x

[sharonmac9]

Thanks everyone - hopefully you are right and we get them tomorrow - we split the order as we thought that it would be better not to get 10 at once - 4 of us ordered 4 sets of tickets - 2 x 5 disney 7 day pass & 2 x 5 flexi ticket 4 park pass.

If I don't get them tomorrow then I will be speaking to Trading Standards about them and how they can get away with this.

I will let you know how we get on.

[sharonmac9]

guess what? - our tickets didn't arrive - I have been assured by the Supervisor that our tickets will be dispatched today and will be with us before 1pm tomorrow - they couldn't send them by special courier or wouldn't. Glad I didn't hold my breath yesterday because I wouldn't have been able to send this message.

I have decided that I would never use this company again - they had been recommended to me but I certainly won't be recommending them to anyone else - that is 4 people they have lost as customers. It makes me mad that companies put people through this. I will be writing to their office to let them know that I am not happy. :angry:

In a bit of a panic incase they don't come tomorrow. :omg:

Sharon

[Elbee]

I think that they are cutting it a bit too fine for my liking! As if you have not got enough stress without them doing this to you.
:nonono: :nonono:
Fingers crossed.

[Jools99]

they couldn't send them by special courier or wouldn't.

Why......................... It wouldn't cost them much? Bad customer service:angry: :angry:

It's stress you can do without.


Jools

[Twinkle]

At the moment I just hope you get your tickets!!!

[lesleyanne]

this is absolutely disgusting.:mad2:

[orlandosgr8]

You poor thing, it really annoys me because it's your hard earned money and the holiday of a lifetime they are upsetting. I will keep my fingers and toes crossed for you!

[bevc]

I really feel for you. I like to have everything planned in advance so this would be a nightmare situation for me. I almost ordered from them last week but after reading some negative feedback I went elsewhere - i'm so glad that I did!! Like many others, i'll be keeping my fingers crossed for you!

Bev C

[Anne]

Hope they do arrive for you.

[Kazzie]

Why do so many ticket companies do this?:angry:

I hope they get to you in time:confused2

[Big_Mark]

I would really like to know why these tickets companies feel the need to wait until a few days before you fly. When ordering them and paying for them surely they could just send them out there and then, why wait !!
Even airline/travel companies do this with flight tickets.
I would have thought it would be less hassle to the companies to send them out early and avoid phone calls from stressed travellers day in and day out.

[lesleyanne]

perhaps the reason they are not sent out straight away is that they put YOUR money in THEIR bank and amass interest on YOUR money!!!:mad2: :mad2:

[Marie]

When we pay we should get our tickets within a few days of booking.

These large companies have big fat directors earning interest from our money. They dont care about customers as they retire on huge pensions and a pot belly.

I think they should all have their kneecaps shot for being greedy. :mad2: :mad2: :mad2: :mad2: :mad2: :mad2:

Marie
Hope u get your tickets!!!

[jobowden]

I too had a bad experience with this company and posted a thread at the time - the excuse I heard was that they were waiting for stocks of the tickets to come in. Surely selling something that you don't even have isn't acceptable not to mention probably illegal!! I really hope that your tickets arrive asap and it doesn't spoil the anticipation too much.

Jo.:angry: :angry:

[edie_w]

I used them and they were fine, but SIL used them at the same time and had real bother - the whole waiting in for nothing to arrive malarkey.

Given everyone else's experiences recently I will definitely never use them again. :(

Edited to say - why are they still doing this to people when they know they are getting such bad press? I have to question whether it's appropriate for them to advertize on here when their reliability is in question.

[sharonmac9]

yipee our tickets have just been delivered - not bad - 24hrs before we leave - :D

still won't be using them again - hope no-one else has to go through what we have gone through.

we can now relax and have a good holiday starting tomorrow :cool:

Shaz

[Villainlover]

Phew!! nice one .. I am glad they came through in the end :D

[edie_w]

Phew - what a relief!

[Scotty]

You are the 2nd person that this happened to - I have a thread about it somewhere else on here - OR are you that same person????

[dyzer]

I agree. 9 days to go and no tickets despite ordering them in July and being assured they would be here 10 days before departure. I have phoned twice and been told different thing both times. I am now trying to get a refund of the money they quite happily took from my bank account but guess what? The manager is on the phone, has left the office and is in a meeting about raising ticket prices. I would definetly NOT recommend this company to anyone. Pay the extra and get them from a High Street company.

[Ails34]

I agree with an earlier post, why is this copany allowed to advertise on the dibb when they have so many complaints against them.

I used a company called cheaptickets and I had my tickets within 1 week. (this was around the same time best 4 attactions were saying that everyone had a problem getting tickets, not the company I used).