View Full Version : Travelling with an autistic child
In the UK, some parks (Legoland for example), allow the childs carer free admission. I know Disney doesn't :nonono:
I did notice when we visited DL Paris, that they allowed disable people access to the rides via the exit (ie an exit pass - which the also do in Legoland).
I phoned Disney customer services a few moths back to ask them if they offered any assistance to people with disabilities and they did confirm that on arrival i would need to visit customer care with proof and be issued with an exit pass. i thought no more of this, until I read on one of the links insite this site, that Disney didnt do this.
Im confused! They definately did in Paris (though we were oblivious and not able to take advantage) and the info given when I phoned, suggest they do help..... But reading that they just have a seperate area to wait from everyone else, doesnt sound right.
Can anyone with experience of travelling with disabled children shed any light on this?
many thanks
Hi Guv, relax Disney will not let you down. They have been looking after lots of special needs people for years and from what I read on the Dibb they are the best. Just wait for the rush of Dibbers wanting to reassure you. :wavey:
signtalker
21 Feb 06, 07:45 PM
Hi there, If you do a search under "guest Assistance Card" on my name I have writen a brief summary of what help you can get.(sorry dont know how to link). Please be aware that in the last year, disney have not always allowed the GAC, to people solely on the autistic range(as this has been severly abused in the pass), normally they are more sympathetic if there are addtional disabilities. If however you cant get a GAC, the access to rides is very good.
Disney dont offer discounts in America, because they are very geared up to disabilites and make entrance easier for people in ECV's and wheelchairs. reflective captioning and hand held captioning for the deaf etc etc.
Universal, seaworld and Busch gardens however do offer discounts, but proof of disabilty has to be supplied on the day of entry(tickets cant be bought in advance).
if you need any help please feel free to PM me, as I have a multiple disabled child, as well as husband, so happy to answer as many questions as you have LOL
jules
loadsapixiedust
21 Feb 06, 08:14 PM
You will find loads of helpful information here (http://www.disboards.com/forumdisplay.php?f=20) including lots about how the Disney Guest Assistance Card works for kids with autism. The thinking behind it is that it is tailored to the needs of the individual rather than their diagnosis. There has also been a lot of work done in the last few years to make the rides and queue areas accessible to all, so there are actually very few attractions where even a wheelchair user cannot join the regular line.
If you can give some idea of the kind of assistance your child needs there is likely to be someone here who can offer more specific advice about individual attractions. Disney do produce a Guide for guests with disabilities for each park, with info on each attraction, which you can get from Guest services on arrival or ask them to send on or download from their site.
OK thanks everyone.
I have had a browse around and found a fair bit of info.
So, Ive I have digested this all correctly, I will need to take along a doctors letter and perhaps his SEN statement. That wont be a problem - will also add a letter from our local autistic charity spelling out his needs.
If it were a case of queing for everything, then we wouldnt be going on any of he main rides, so Im just hoping it turns out ok.
We havent bought WDW tickets yet (will do shortly), but have bought Universal. It sounds like we will forget all about Universal and just sell the tickets. Their loss!
One final thing though.......
We are travelling as a family of 4. If we are granted a pass, how will this work for us and his younger brother (aged 5) ? Obviously he wont be going on rides on his own - but is it just for him and one parent - or all of us? Hopefully it is, 'cos Tom won't be impressed if he doesnt get to ride!
BarryandCaron
21 Feb 06, 09:52 PM
As most of the busiest Disney rides/shows have a 'fast pass' system you won't have a problem with waiting in lines with your DS.
It is a myth that disabled children/adults can bypass the regular lines, this is not fair on the general public and was totally abused before Disney changed the rules.
Caron
PS We have a child with multiple disabilities and ASD.
Caron
loadsapixiedust
21 Feb 06, 09:53 PM
As far as I know there is no such thing as a front of line pass at Disney any more, this had been badly abused, so there will be some queuing. If waiting time is the main issue then you would be advised to used Fastpass. This should cut down the waiting time at all the main attractions, your party can all use it, one Fastpass per ticket. A little planning of when the best (quietest) times to hit the popular rides will also help a lot. If the actual queue is the problem it is sometimes possible to wait in another area or come back at a specific time allowing you to wander around while the waiting time passes.
A GAC pass will let your party stay together and you could use the baby-swap so both of you can ride even if one of the children doesn't want to.
Disney CMs have always been very accommodating if you explain your needs and what would help you.
Universal is a whole other ball game. They have now scrapped their Express pass system, this is now available only if you purchase extra tickets or stay in one of the Universal resort hotels. Either option may help you but will cost extra. Our personal experience (with a disabled child) was that Universal staff were less aware of disabilities and ride access and less likely to want to help.
Feel free to PM me if I can help any further.
As most of the busiest Disney rides/shows have a 'fast pass' system you won't have a problem with waiting in lines with your DS.
It is a myth that disabled children/adults can bypass the regular lines, this is not fair on the general public and was totally abused before Disney changed the rules.
In which case, I am confused! So exactly what assistance do Disney give to disabled children? Its been said Universal dont do anything, from what you have said here, it sounds like the same is true for Disney.
BarryandCaron
21 Feb 06, 10:41 PM
In which case, I am confused! So exactly what assistance do Disney give to disabled children? Its been said Universal dont do anything, from what you have said here, it sounds like the same is true for Disney.
I have no experience of Universal until we visit later this year.
With Disney they have made most of their attractions wheelchair/disabled friendly in line with legislation. That being disabled people have the same right to enjoy the experience as non-disabled people. I'm sure someone will be able to explain this better than myself.
Disney issue a GAC to enable the disabled person to access the attraction to the best of their ability, this does not mean front of line access. In my experience of WDW and DLP the only time DS2 got front of line access was when he was on a 'Wish' trip. We get a GAC for DS2 in order that he can access rides in a suitable manner for his needs, we do not expect or receive preferential treatment.
Too many people think that disabled people jump the que and this is not true, there is no need to with the fast-pass system in place.
Caron
loadsapixiedust
21 Feb 06, 10:54 PM
So exactly what assistance do Disney give to disabled children?
What Disney tries to do for families with disabled children is to put things in place to allow them to experience the attractions and the parks in the same way as any other family. We are drawn to WDW as it allows us to be just like any other family for a while and join in with everything instead of feeling that our day revolves around our DS's special needs and is limited by what he can and can't do. Unlike in the UK we don't have to wonder if a restaurant will have wheelchair access, if he can get on a Disney bus or the monorail or if he will be able to see a show from his wheelchair. All that is assistance for us.
There are designated viewing areas for the parades and fireworks and the majority of rides now comply fully with ADA legislation. CMs all receive disability awareness training and are very knowledgeable about how to assist guests. There have been some innovative alterations made in recent years.
Some of the best of Disney imagineering is to be found in the queue areas of rides so don't be too keen to bypass them, your children may just enjoy the lines as much as the ride.
I have no experience of Universal until we visit later this year.
With Disney they have made most of their attractions wheelchair/disabled friendly in line with legislation. That being disabled people have the same right to enjoy the experience as non-disabled people. I'm sure someone will be able to explain this better than myself.
Disney issue a GAC to enable the disabled person to access the attraction to the best of their ability, this does not mean front of line access. In my experience of WDW and DLP the only time DS2 got front of line access was when he was on a 'Wish' trip. We get a GAC for DS2 in order that he can access rides in a suitable manner for his needs, we do not expect or receive preferential treatment.
Sorry Caron, you have totally lost me. So what exactly is a GAC? Jack is not physically disabled. He can walk or climb to wherever, but there is no way in hell that we could contemplate continually queing with him - particularly when we could face the situation of getting to be "our turn" and he decides he doesnt want to go on the ride afterall.
If you are saying that using a fastpass, which is available to all, gives a level playing field, then I would argue it doesnt. Those using a fastpass will then go and queue elsewhere to get on something else. We wont have that "luxury". We want him to enjoy the experience, not get himself upset, which will be the result.
PS what is a DS2 and DLP?
What Disney tries to do for families with disabled children is to put things in place to allow them to experience the attractions and the parks in the same way as any other family. We are drawn to WDW as it allows us to be just like any other family for a while and join in with everything instead of feeling that our day revolves around our DS's special needs and is limited by what he can and can't do. Unlike in the UK we don't have to wonder if a restaurant will have wheelchair access, if he can get on a Disney bus or the monorail or if he will be able to see a show from his wheelchair. All that is assistance for us.
There are designated viewing areas for the parades and fireworks and the majority of rides now comply fully with ADA legislation. CMs all receive disability awareness training and are very knowledgeable about how to assist guests. There have been some innovative alterations made in recent years.
Some of the best of Disney imagineering is to be found in the queue areas of rides so don't be too keen to bypass them, your children may just enjoy the lines as much as the ride.
Catering for people with physical disabilities is obviously to be applauded. Jacks disability doesnt let him understand about "waiting his turn like everyone else". So when he kicks off - which is a caste iron certainty, should I just accept it better to leave the park? What I dont understand here, is why the information given to me by customer care from a phone conversation seems to conflict with what is being said here? It certainly doesnt give the impression for catering for autism.
I had intended on buying 4 x 7 day passes. It now sounds like that isnt going to be a good idea. Luckily, I still have 2 x 2 unexpired adult passes from a previous visit which I will probably now use and just pay for 2 days for the kids.
At least the kids will now get to see Shamu and Kennedy Space centre!
spider
21 Feb 06, 11:52 PM
We too have a 10 year old son (Ben) who is autistic (classically as I would describe him!!) and we are off to Disney for the third time in July.
First of all, can I reassure you that you have made a great decision to go!!! I too was very apprehensive about going the first time but it really did turn out to be the best holiday ever and that is why we are now returners every other year!!!
With regards to the Guest Assistance Card - you will not have to take with you any kind of "evidence" like SEN statements, DLA letters or doctors letters, just go to the Guest Services at any of the Disney parks and tell the Cast Member (customer services assistant!!) and explain that your son is autistic and finds queuing, crowds, lots of noise difficult to deal with (or what ever difficulties he may have) and they "should" give you the GAC without any fuss or bother. The GAC gives the holder (up to max of 6 people in the party including the disabled person) suitable provision, ours for the past 2 times has given us access to the Fast Pass line and the exit gates. The GAC will last for the duration of your stay, you will not have to get one every time you visit the parks and is good for all the WDW too.
Yes, there is some waiting time (the max we waited was 15/20 minutes) but compared to the massive times (up to an hour) in the normal lines is so much more manageable. But I must emphasis, that this is due to his "needs". If we did not have a GAC we would not be able to visit - period. Ben cannot do waiting, it's not about how we have bought him up not to be patient, it is about his disability, his inability to measure time, to not become anxious, his learning disability makes it impossible for us to reason with him. That is his autism, and I am glad to say that WDW has recognised this when we have gone to Guest Services (Ben running up and down, besides himself with glee doing windmill arms proved beyond reasonable doubt his autism IMHO to the CM in 2004!!!!!!:o: :o: )
I maintain that our holiday is the only time that we actually become "normal" for our themepark visits, Ben loves all the rides (the scarier the better in his case!!), loves to have his park map to consult, have a programme which he can follow (ie "x" ride first, then "y" ride next - just like his work plan at school!!) and he is happy as larry.
I know that not all autistics are the same, you can work to a plan which suits your son the best, but believe me, a GAC can prove to be priceless. I do think Disney are good where disabilities are concerned, indeed, the US government have more rigourous laws about organisations taking responsibility for disabled rights and access.
Compared to the flight time (9 hours of Ben being anxious and stressy!!) WDW should seem like a doddle!!!! But then thats another matter all together!!!:confused2 :confused2
I do agree with you about the carers having to pay, but to be honest with you, that issue will melt away once you have seen the look of joy on your son's face when he (and the rest of you!!) have had a brilliant day in one of the parks!!!
We've been to all of the major parks with our autistic 10 year old over the last 4 years. We took a doctors letter for Disney which they did look at though this was 2 years ago. Universal didnt look for one but we had it to hand. Busch were the hardest to deal with there were 5 of us and initially they would only issue a card to cover 3 people so I had to deploy some charm. Funspot at the top on I drive were brilliant. They didnt charge for the carer and were very helpful, my lady loved the two person gocarts and the little boats.
Any help or info drop me a pm
Have a great time
Pat
TinkTatoo
22 Feb 06, 09:05 AM
We have two children with autism and this next trip will be our 4th Disney visit. We have a great time and wouldn't think of going else where. You will have to plan your park trips differently to "regular" families but with some planning and flexibility on your part you can have a great trip.
When we want to use (GAC) guest assistance card on a ride the cast member looks at the current wait time and gives us a special ticket to come back any time after that. So if the queuing time on the ride is 1 hour we can come back in an hour and walk through the fast pass line. That way the kids do not have to stand in line for an hour (something they would never be able to do) but can look around at other things and there are plenty of things to see and do apart from rides. We can also grab a regular fast pass during this time for another ride.
Another thing we do is get to the parks at opening time - it is surprising how much you can get done in the first few hours. This is especially true at Universal, the first few hours there in August were walk on's for almost all of the rides.
You will not be able to go to the front of the queue just because you have a child with special needs but Disney will do what they can to make your child's experience as happy as possible.
WDW with a child with autism is a fantastic experience - as you probably do at home, just be prepared to handle it differently from other people and to go with the flow
BarryandCaron
22 Feb 06, 09:06 AM
Sorry Caron, you have totally lost me. So what exactly is a GAC? Jack is not physically disabled. He can walk or climb to wherever, but there is no way in hell that we could contemplate continually queing with him - particularly when we could face the situation of getting to be "our turn" and he decides he doesnt want to go on the ride afterall.
If you are saying that using a fastpass, which is available to all, gives a level playing field, then I would argue it doesnt. Those using a fastpass will then go and queue elsewhere to get on something else. We wont have that "luxury". We want him to enjoy the experience, not get himself upset, which will be the result.
PS what is a DS2 and DLP?
DS2 means Dear Son no.2 and DLP is Disney Land Paris, sorry if I confused you.
Regarding the Guest Assistance Card that is exactly what it is; to assist the guest to access the attractions best for them. As Spider has said these are issued at Guest Services in any of the 4 parks but are good for any park for the length of your stay. Depending on your son's needs the GAC will be stamped with an instruction for all CM's to see what your son needs. This is so you don't have to explain every time. GAC are not usually given for obvious disabilities.
If you feel that your son can't wait in lines you may be shown to an area to wait away from other people or given a time to return so that you can enter straight away. There is so much to see and do in WDW that finding something to do in the meantime is not a problem.
We have had a GAC both times we have visited WDW but haven't really needed to use it as we made use of the Fast Pass system. Disney have always maintained the GAC card is NOT a front of line card.
Hope this helps you. I would stick with the 7 day tickets as you will need to take breaks during the day or your son will go into sensory overload. This is advised on all the boards for autistic children and I'm sure you already know this.
I'm sure you will all have a great time especially your DS.
Caron
sue harty
22 Feb 06, 04:55 PM
hi, my son has to carry his feeding machine with him which is attached to him via a tube to his stomach which feeds him all day disney and universial have always given us passes even thou he is not in a wheelchair but he does have problems with queueing eg. some one pulled his tube to get to the ride quicker by pushing in front of us . we always go in june now knowing it is not so busy in the parks this time of year. we have always had a great time you do have to wait but not as long as the main queue. have a great time and dont worry
signtalker
22 Feb 06, 05:09 PM
My advice would be, dont just go up to the CM on guest relations and ask for a GAC just cause your child has autism!, explain to them he has autism and his needs are XYZ attitude, otherwise disney will not issue a GAC just on the autistic spectrum.Under ADA rules they cant ask questions, you have to volunteer the information!
in reference to Universal they do offer a pass for disabilities but it is not wildly advertised. It is always handy to carry a Gp letter with you regardless(not SEN statements etc etc), in all the time we have been going weve only been asked once for proof, as autism is an invisible disability as such
jules
spider
22 Feb 06, 05:51 PM
as autism is an invisible disability as such
Perhaps my son's autism isn't as invisible as I think it is, I've never been asked for any "proof" from anyone at WDW or USF (or Legoland or Chessington for that matter!!!)
But then, my son's autism can be very visual and audiable - lots of hand flapping, jumping up and down, stimming, strange humming noises, poor speech, no eye contact, non-responsive to strangers, meltdowns, etc.
I think my son's "behaviour" is proof enough of his needs and why I don't feel WDW would deny him a GAC, I'm not sure what a piece of paper could say that 2 seconds with Ben wouldn't, but then that is JMHO:)
I don't know why people feel so cagey about mentioning the GAC card, I know it has been abused in the past (and will continue to do so) but for genuine disabilities, it really is a necessity, not a luxury, like I've said before, how things stand, we wouldn't be able to go at all.
We do make provision for us to have as pain free experience as possible (ie getting to the parks early, leaving mid-afternoon when the crowds are peak etc), but July/August is very busy, and so too would be Christmas and Easter which would be the only other times we could visit, so a GAC really is a godsend for us:thumbs-up :thumbs-up
That being said, there has been the odd instance where we have not used the GAC - ie at the Movie Ride in MGM as it was not clear where the Exit was, and not wishing to make a fuss, we queued in the normal line - BIG mistake. It said that the queue was 10 minutes, it was more like 40 and having reservations at H&V meant we had to leave before doing the ride, Ben had a MASSIVE meltdown, and I mean massive. It was soooooo upsetting, but proof, if proof is needed for me, that the GAC is a necessity where he is concerned.
And if there are children and adults who are like Ben, they all should get GAC with no questions asked, but again, that is JMHO!!!!!!!;)
Sorry, waffled on again:blush:
signtalker
22 Feb 06, 07:06 PM
Spider, having a son with autism also I understand where youre coming from, but there are some autistics, (high functioning), who dont rock, can make eye contact etc etc, and thats what i was refereing to(sorry for the misunderstanding), hence why I said to some it can be a hidden disability.
I do totaly understand your posting, but i was lucky enough in May to venture into guest services at MK, as a part of working here in england for disney, I was especially interested in how they issue GAC's, whilst some disabilites are obvious, obviously some arent, the GAC has been abused, as some autistics, , and people with other disabilities appear to be completly normal(and i dont mean this as an insult just didnt know how to word it sorry). My husband is deaf, but to anybody standing next to him, looks like you and me, yet has a disability. With autism, unless completly obvious, GS cant tell whether the person is telling the truth or not(now for the life of me I cant see why anybody would want to lie about a disability to get a GAC). The CM's I spoke to , thought it might be a better idea to provide some sort of proof, that addtional help was needed, and probaly alot of people wont agree with me, but that wouldnt bother me, if it stopped the abuse of the system, and helped genuine people with disabilities, autistic's etc etc, then right on I say.
jules
TinkTatoo
22 Feb 06, 07:28 PM
...........The CM's I spoke to , thought it might be a better idea to provide some sort of proof, that addtional help was needed, and probaly alot of people wont agree with me, but that wouldnt bother me, if it stopped the abuse of the system, and helped genuine people with disabilities, autistic's etc etc, then right on I say.
jules
I have to agree Jules. we always take "proof" and I am happy to do so if it stops people abusing the system :thumbs-up
spider
22 Feb 06, 07:28 PM
Jules
I totally agree with you, not all autistics are the same, and those on the higher functioning spectrum especially are not as easily identifiable as probably my son is;)
What I was trying to get across, is that at the end of the day, if someone is desperate enough to want to abuse the GAC system, they will, they have no morals and to me, if they really wanted to get one over on WDW and the Guest Services, a "letter" could be easily forged etc. My "point" was that if you have a child with a genuine disability, they have every right to a GAC which covers their needs - needs being the operative word here!!!!!;)
It must have been an insight into the GS function at MK, something I would like to see for myself!!!! I have no doubt of the attempts to get GAC's by some rather dubious persons, but then that's life, I've been asked many a time what our GAC is, but after about 2 minutes in Ben's company, they are willing us to the front, I can see it in their eyes!!!
If you are anything like me, this is a subject close to our hearts and sometimes, what I write doesn't come out quite how I meant it!!! But I'm sure we are all singing from the same hymn sheet at the end of the day:d: :d:
signtalker
22 Feb 06, 09:28 PM
If you are anything like me, this is a subject close to our hearts and sometimes, what I write doesn't come out quite how I meant it!!! But I'm sure we are all singing from the same hymn sheet at the end of the day
Spider we certainly are, but like you it never ceases to amze me, what lengths people will go to , to get a Gac.
It must have been an insight into the GS function at MK
It certainly was, and working in this line of work(disabilities, it was an eye opener), I do get the vibe from the people who work there, that they are starting to cotton on to the people who are abusing the system, be interesting to see what happens, knowing our luck they will withdraw this service completly
Jules
Ok, thanks to everyone for responding.
It does look quite confusing, but I can see that help is given where needed.
My eldest, would be able probably to cope with one longish queue - but that would literally be it and we would all end up suffering for several hours afterwards. I can appreciate from what has been said about abuse. For most of the time, Jack would probably appear relatively normal (I hate using that word!), but anyone speaking to him will imediately hear speech problems that would identify his autism. If that were the end of his problems, then I wouldnt have any issues, but as you are all aware, little things escalate into big problems very quickly. Jack doesnt suffer with arm flapping or hitting himself, but he is very sensitive. He hates noise and will get claustrophobic. His attention span is zero - unless its something he is "into" - in which case he couldnt be distracted. I'm sure you all know what I mean here.
Any kid that age will get restless at standing in line, but they do have an understanding of why and that helps them through it. Tom, his 5 year old brother, will be able to take it all in his stride. (Though getting in him on rides is another thing!) Jack on the other hand, will have no fear - though the visual things would scare the life out of him!
Actually, I had completely forgotten about the flights! They are going to be a nightmare! Luckily, we are flying Virgin - and Jack will be quite at home playing games and watching films, so hopefully its not going to be too stressfull for him (and us!) But thats another story! He has flown a few times and luckily all but his first flight he has been very good - but they have all been very short flights. A 3 hour journey on Eurostar however was a complete nightmare.
Thanks again everyone.
We havent bought WDW tickets yet (will do shortly), but have bought Universal. It sounds like we will forget all about Universal and just sell the tickets. Their loss!
I'm not sure I understand this statement. Universal does offer a Guest Assistance pass.
You do not need a doctor's note just be able to tell them what assistance you need at Guest Services. They are not allowed to ask for or even look at confidential medical information or letters. You just tell them what assitance you need and they will give you the GAP.
Both parks are ADA compliant and, as such, are wheelchair accessible. There are several types of GAP offered:
Stroller as a wheelchair (you an take your stroller right through the line without transferring to a wheelchair)
Show GAP (Special seating at shows--usually right up front)
Stairs GAP (for those rides that have stairs in the queue, you can use the elevator)
Familyroom GAP (where you wait in an airconditioned room with a few other family members while the rest of your family goes through the queue--then you join them at the front of the line)
Express GAP which is esentially like a fast pass at Disney all day (6 people maximum)
VIP GAP (back door access--mostly for Make a Wish Kids or Give Kids the World)
I find Universal very accomodating for kids with Autism. If your child has autism, you will be given the Express GAP which will put you in the express line for all rides and shows.
jemett
23 Feb 06, 08:16 AM
we have a child with many problems and all we had to do was mention the word autism at guest services at universal and they gave are whole family express passes no questions asked foc.Really cannot praise universal any higher on their policy.We had medical notes but didnt need them,but would take them just in case
Kazzie
23 Feb 06, 11:06 AM
Guv,
Why sell the Univesal tickets?
Universal were condiderably more helpful to us than Disney were:angry:
When I showed my SN letter at MGM the woman refused me a GAC card and said becuase people,and at that looked at me pointedly,were abusing it:angry:
At Universal they gave us a front of the line pass thing without making us feel judged.You enter on to the rides by the exit so don't have to queue,it made for an amzingly successful day for us,our sons favourite.
Kazzie
23 Feb 06, 11:08 AM
I posted my post above without reading the previous two replies!
It proves that universal ARE very accomodating to SN kids:thumbs-up
It is against Universal's policy to look at Doctor's notes or medical records. Just tell them what assistance you need and they will be more than happy to give you the GAP that you need.
Guv,
Why sell the Univesal tickets?
Universal were condiderably more helpful to us than Disney were:angry:
When I showed my SN letter at MGM the woman refused me a GAC card and said becuase people,and at that looked at me pointedly,were abusing it:angry:
At Universal they gave us a front of the line pass thing without making us feel judged.You enter on to the rides by the exit so don't have to queue,it made for an amzingly successful day for us,our sons favourite.
OK. Thanks again to everyone that replied. My comments about selling the Universal tickets are purely based on the other postings made. It sounded like they are not interested! But from what I have seen here, it really sounds like a bit of a lottery and dependant on who you speak to.
I did speak to Disney (though havent bought any tickets yet! - and time is running out on that front) and they did say we would be issued with fastpass (which I took to mean more than the general fastpass everyone gets.) I did speak to Universal when I booked (purely because I had problems getting them to accept my CC - and my bank telling me they had 6 authorisations) but actually forgot to ask them. (doh!)
Regards
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