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-   -   Thomas Cook - Manage your booking online HELP! (https://www.thedibb.co.uk/forums/showthread.php?t=486247)

Pieces 21 Feb 11 09:01 PM

Thomas Cook - Manage your booking online HELP!
 
I'm trying to manage my booking online with flythomascook but cannot log in.

I called a few days ago and amended my flights, (I added an extra 7 days ;) )

I then received an email saying I needed to re confirm my flights online, I also wanted to check our seats together had be transfered. It just will not let me log in, keeps referring me to a phone number, but they are only open 9-5.30pm, I cant call between those hours as I work (had a day off last week when I did call).

Am I doing it properly?
Im using this link:
http://book.flythomascook.com/help/?default

My booking reference starts S149****

PLEEEEEASE HELP, this is driving me insane! :cry::angry::nonono:

Guest 21 Feb 11 09:20 PM

Did you book online or go in to a travel agent?

We booked through Thomas Cook travel agent and we don't have access to viewing the details online. The only place where I can log in and view/book seats is on thomascookapi.com.

Guest 22 Feb 11 06:25 AM

you can also book options / select seats via www.thomascookairlines.co.uk.

You may find if you log on that you will be able to check your seat selection on there.
Mine are showing.

DIBBadmin 22 Feb 11 06:25 AM

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