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Old 26 Jul 12, 02:55 PM  
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Originally Posted by almcg View Post
I've also spoke with Special Assistance and I can't say enough good things about them. I was quick to write on the Virgin FB page about their great sevice as it seemed all I was reading was how bad they were!
I take it everything they assured you they'd sort out at the airport was then?

They've told me we'll get wheelchair service to the gate, priority boarding to help my daughter and partner settle before being pushed and shoved by other passengers and then they'll have a wheelchair or her special needs buggy brought up to the door when we disembark.

Did they help you with this?
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