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Old 6 Apr 11, 01:11 PM  
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#10
kevin68uk
Helping Minnie
 
Join Date: Sep 10
Originally Posted by planesailing View Post
As of the 1st May, the following allowances take effect.

Premium 20kg/7kg
Standard SH/MH 15kg/5kg
Standard LH 20kg/5kg

However, certain packages, even on long haul will only get 15kg allowance. It is due to the hotel/flight combination that you book. Your allowance will be what it shows on the ticket and not what the travel agent tells you.

Just for example, we had a guy claiming to be a travel agent the other day, trying to travel with 10kg of hand luggage and arguing that he wasn't aware of the hand luggage allowance, even though he deals with TUI. Don't take their word for it as the check-in agents do not use travel agents words, but what you are ticketed for.
My email confirmation, flight only premium, says 30 kg total for luggage and handheld, so are you telling me that is now not valid? (Not that I will get anywhere near that going to sunny Orlando hehe)
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