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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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7 Feb 12, 08:43 PM |
#1
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Imagineer
Join Date: Jul 09
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Thomson increasing bill after being paid in full ?
Not my day today
Just logged onto our manage my booking info with Thompson (just being nosey really as I wanted to see how much extra for PE) We booked and paid in full in early Sept, took a print out at the time saying paid in full. So was shocked to see amount outstanding £15 (not much I know) but I have the print out saying paid in full. So have been in touch with Thompson, they THINK it is an increase on the pre select your seats which seems to have gone up in price since we've booked. The very quiet man said he couldn't deal with it tonight, will have to email others in Thompson and hopefully we can come to some resolution (know what my resolution is thankyou- why should I pay more ) I shouldn't have to pay more if they have increased the prices for selecting your seats- should I ? Thanks
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WDW-1990,1991,1992,19931997, 2007,2009 @ CBR 2012 @ POR DLP 2002 Edited at 09:06 PM. |
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7 Feb 12, 08:45 PM |
#2
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Imagineer
Join Date: Jul 10
Location: Reading
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no i dont think you should
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7 Feb 12, 08:47 PM |
#3
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Excited about Disney
Join Date: Jul 11
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Me too! I booked my flights last week and logged on to find a balance due of £18 within 2 days! I have the email that says I have paid in full and have a balance of £0. So to hell if Im paying any more to them!
Id like to hear if anyone has had the same problem with them too!
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The Ultimate Birthday Surprise 2012 - Pre Trip Report ------------------------------------------------------ Villa, Indian Point - Kissimmee - 2002 Villa, Indian Point - Kissimmee - 2005 Villa, Indian Point - Kissimmee - 2012 |
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7 Feb 12, 08:50 PM |
#4
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Guest
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If there are three of you on the booking, it will likely be the £5 increase in advance passenger duty.
They can pass on increases on taxes etc. |
7 Feb 12, 08:50 PM |
#5
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Thread Starter
Imagineer
Join Date: Jul 09
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Forgot to add the extra is to be paid TONIGHT, got his name and hopefully a note on our booking to say why we havent paid today, he said it was not a problem, I hope not
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WDW-1990,1991,1992,19931997, 2007,2009 @ CBR 2012 @ POR DLP 2002 |
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7 Feb 12, 08:50 PM |
#6
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Serious Dibber
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More than likely an administrative error on their part and no they cant hold you ransom for it!
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that faithful evening @ HS! |
7 Feb 12, 08:52 PM |
#7
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Thread Starter
Imagineer
Join Date: Jul 09
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Should I pay ? will it affect our booking (they wont cancel it will they?)
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WDW-1990,1991,1992,19931997, 2007,2009 @ CBR 2012 @ POR DLP 2002 |
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7 Feb 12, 08:54 PM |
#8
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Guest
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we had £15 added to ours just before xmas it is increase in air passenger duty if you are travelling after a certain time this yr. x
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7 Feb 12, 08:57 PM |
#9
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Imagineer
Join Date: Nov 09
Location: Wigan
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I'd stick to the point that seeing as you have evidence that says you've paid in full, you're not refusing to pay it as such, just wanting clarification of what they are now asking you to pay for. It at least buys you time
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7 Feb 12, 09:02 PM |
#10
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Apprentice Imagineer
Join Date: May 11
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Thomson now have a Facebook page- one of the complaints on there is about the price of a holiday dropping substantially after being booked during a supposed 'sale'.The response is that once you have paid the price is frozen so you are not affected by rises or falls - it might be worth mentioning your plight on the FB page- they tend to react more quickly on a public forum!
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