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Old 26 Jul 12, 08:22 PM  
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Mrs Valentine
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Well done Virgin, long may it continue.
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Old 26 Jul 12, 08:27 PM  
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makes a nice change to read a smiley Virgin thread! Only ever had cause to complain once to Virgin (about a villa) and it was resolved completely to my satisfaction with one letter. There I was, ready to do battle and I got more than I expected within days!
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Old 26 Jul 12, 08:28 PM  
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I tend to e-mail Virgin rather than call them (easier to do from work) - They've made me a happy customer twice with my recent booking

I got V-Room thrown FOC - All I did was ask them to add it to my booking because I couldn't do it on line and I also had a £175 re-booking discount applied to my account with no admin fees - Reading T's and C's I don't think I should have been entitled to it - I'm not complaining though



Just to add - I mis-read the thread title and thought this was about Virgin as a whole (VA & VH) and not just VA - I only scanned the replies before posting - My bad (its been a long day)
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Edited at 09:47 PM.
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Old 26 Jul 12, 08:28 PM  
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This thread has been automatically closed as it has not been posted on in 365 days.
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