unpaid toll?

[jimmymc]

We went to Texas in May, flying into Houston - 2 nights - then onto San Antonio and Austin. We were very wary of the unmanned toll roads round Houston and thought we had avoided them! However we have just had a toll violation letter from Dollar saying that they had received a toll charge that had occurred during our rental.

I have had a look on a map and I cannot say for definate that we were not on the road, but we did pay a toll 10 minutes after on another road not too far away and I kept the receipt! I am thinking of emailing them with a copy of the receipt and see what they say!

I find it a bit odd though that the letter is on Dollar rent a car paper (although it is a black and white logo) and they are asking to send the money to Dollar rentacar Lockbox 2190 Tulsa by filling out card details on the bottom of the letter! I thought that if we had received a toll charge violation, Dollar would have automatically took it off the credit card that we used as guarantee?

Anyone any ideas how we should proceed?

Maureen