HELP - iPad updating!

[Imagineer2802]

Hi all,

Having a major meltdown... every single time I try and update my iPad I have issues, and this time is no different!

I've downloaded the update, but it will not update on the actual iPad. The iPad itself will do nothing other than show a picture of a wire and the iTunes logo, which is the prompt to tell me to connect to iTunes. It will not turn on or do anything other than that.

When I connect it, it says there is a problem, and it must be restored to factory settings. I really really don't want to do that, as I will lose all my photos (apparently, you need to set up that iCloud backup separately, which I did not know!) and all my apps and various progress I've made in them.

I've tried Apple support, but they say I need to open a particular email on the device and run tests from there. I have the e-mail (I can see it on my laptop) but obviously I can't get to it on my iPad as the bloomin' thing won't turn on!

HELLLP!

(who said Apple products are trouble free?!?! )

[SMAX]

It sounds as if it is stuck in DFU mode.

1. Hold down the Sleep/Wake for 5 seconds (do not release it after those)
2. Keep holding Sleep/Wake and press the Home button for 10 seconds
3. Release the Sleep/Wake button but keep Home pressed until the Apple Logo appears (or after about 30 seconds)

[Imagineer2802]

Thanks Simon. I've tried that, but it won't go past the screen prompting me to connect to iTunes

[SMAX]

OK you need to try this...

tenorshare/products/reiboot.html

[Imagineer2802]

aha, that has worked! Thank you!

Would you suggest I retry the update, or avoid it?

[Imagineer2802]

It won't update anyway - error code -50... whatever that means! A visit to the Apple store might be in order I think!


Thanks for your help!

[SMAX]

Have you tried and OTA update from the Settings app rather than connecting it to iTunes to update? Or vice versa, doing the update from iTunes instead of Settings?

If one fails the other way usually works.

[DIBBadmin]

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