Go Back   theDIBB > Other Planning Discussion > General Trip Planning

General Trip Planning Other Holiday Planning.

Attraction Tickets Direct

Closed Thread
 
Thread Tools Search this Thread Display Modes
Old 11 Aug 11, 12:05 PM  
Link to this Post
#1
jimmymc
slightly serious Dibber
 
jimmymc's Avatar
 
Join Date: May 07
Exclamation unpaid toll?

We went to Texas in May, flying into Houston - 2 nights - then onto San Antonio and Austin. We were very wary of the unmanned toll roads round Houston and thought we had avoided them! However we have just had a toll violation letter from Dollar saying that they had received a toll charge that had occurred during our rental.

I have had a look on a map and I cannot say for definate that we were not on the road, but we did pay a toll 10 minutes after on another road not too far away and I kept the receipt! I am thinking of emailing them with a copy of the receipt and see what they say!

I find it a bit odd though that the letter is on Dollar rent a car paper (although it is a black and white logo) and they are asking to send the money to Dollar rentacar Lockbox 2190 Tulsa by filling out card details on the bottom of the letter! I thought that if we had received a toll charge violation, Dollar would have automatically took it off the credit card that we used as guarantee?

Anyone any ideas how we should proceed?

Maureen
jimmymc is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
HONG KONG/MELBOURNE/SINGAPORE
Old 11 Aug 11, 12:25 PM  
Link to this Post
#2
geoffa
Imagineer


 
Join Date: Jan 09
Location: London

geoffa's Reviews
Hotel Reviews: 2
Restaurant Reviews: 3

theDIBB Guidebook
Pages Created: 5
Guidebook Photos: 18
Guidebook Reviews: 1
Contact Dollar - and get confirmation. Usually, it is taken from the credit card details you left as you say.
Contact details:
http://www.dollar.com/Help/main.aspx
__________________
Current Trip Report - West Coast USA - http://DIBB.in/9823405



www.dibbcast.com


geoffa is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
Visting WDW after 5 year break

geoffa is a Disney Podcast DIBBcast-ear
Old 11 Aug 11, 12:37 PM  
Link to this Post
#3
RobertWestwood
Imagineer
 
RobertWestwood's Avatar
 
Join Date: Jun 07
Location: Motherwell

theDIBB Guidebook
Guidebook Photos: 1
Sounds a bit iffy to me. Contact Dollar and ask them for proof of the violation, as they will be able to give you photographic evidence of the violation.

As you say, normal practice is that Dollar simply debit your card with the relevant charge and then tell you they have done it.

I found something similar here if you want to have a look.

The correct contact details for Dollar are

Dollar Rent A Car, Inc.
Attn: Customer Service 2W2
P.O. Box 33167
Tulsa, OK 74153-1167
Toll-free Support Service: 1-800-800-5252
Fax: 1-918-669-2060

Although the address is similar, it is not quite the same and looks like a phishing scam to me.
RobertWestwood is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
Just the two of us !
Old 11 Aug 11, 12:43 PM  
Link to this Post
#4
jimmymc
Thread Starter
slightly serious Dibber
 
jimmymc's Avatar
 
Join Date: May 07
Thanks for your replies!

Not too sure if genuine or not, but the rental agreement number is correct! I have emailed to get a copy of my rental agreement before I do anything. They are asking if I have any questions to ring a number or email vehicle.vioaltion@dtag.com. I would have thought as the letter is from Dollar it would be an email address for dollar.

I know it is only $1.50 and $25 charge, but I do not think that we went through any tolls without paying!

I will wait until the email me the copy rental agreement, I do have my original copy which is the correct number but it is not clear the registration of the car no.

Thanks for your help.

Maureen
jimmymc is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
HONG KONG/MELBOURNE/SINGAPORE
Old 11 Aug 11, 12:50 PM  
Link to this Post
#5
jimmymc
Thread Starter
slightly serious Dibber
 
jimmymc's Avatar
 
Join Date: May 07
Originally Posted by RobertWestwood View Post
Sounds a bit iffy to me. Contact Dollar and ask them for proof of the violation, as they will be able to give you photographic evidence of the violation.

As you say, normal practice is that Dollar simply debit your card with the relevant charge and then tell you they have done it.

I found something similar here if you want to have a look.

The correct contact details for Dollar are

Dollar Rent A Car, Inc.
Attn: Customer Service 2W2
P.O. Box 33167
Tulsa, OK 74153-1167
Toll-free Support Service: 1-800-800-5252
Fax: 1-918-669-2060

Although the address is similar, it is not quite the same and looks like a phishing scam to me.
OMG

Have just looked at your link and it is EXACTLY the same address and Lockbox number and telephone number! as the guy making the complaint on that site!

I am just going to wait to get a copy of my agreement and also I will ask Dollar for photographic evidence!


Thanks very much Robert!
jimmymc is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
HONG KONG/MELBOURNE/SINGAPORE
Old 11 Aug 11, 12:54 PM  
Link to this Post
#6
rpbert1
Imagineer
 
Join Date: Jun 05
Location: bangor N.I

rpbert1's Reviews
Hotel Reviews: 3
Restaurant Reviews: 2
This why i stopped renting from Dollar, seems they are at it again
__________________
[SIGPIC][/SIGPIC]
RPR July 1 week 2005/RPR July3 weeks 2006/RPR July 4 weeks 2007/RPR July 3 weeks 2008/July PBH 1week2008
RPR July 2 weeks 2009/ July PBH 1 week 2009
RPR July 10 days 2010/ RPR July 2 weeks 2011
rpbert1 is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
Las Vegas & California
Old 11 Aug 11, 05:35 PM  
Link to this Post
#7
monkey12
Excited about Disney
 
monkey12's Avatar
 
Join Date: May 10
Location: Surrey
This happened to me 2 years ago. Dollar wrote to me - I then emailed them and got the charges down to $15 and it was fine. Same address and email that you have listed. They were really helpful actually.
monkey12 is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Orlando - Rotonda - Orlando
Old 12 Aug 11, 11:12 AM  
Link to this Post
#8
jaynie
Earning More Ears
 
jaynie's Avatar
 
Join Date: Aug 07
Location: Sheffield

jaynie's Reviews
Hotel Reviews: 1
This happened to us when we went through a toll we thought was abandoned - really run down, no people about & no barrier - goodness knows where the blooming camera was that caught us going through it - funny thing was we stopped and deliberated for ages what we should do but considering there was no charge details or anywhere to put money we carried on!
Dollar took the $18 fine direct from our card and sent a letter explaining why, I would be cautious sending payment off with your details to anyone other than Dollar and this I would do over the phone with them after checking all the details.
jaynie is offline Girl Mouse Click to view Members Gallery Click to view Members Trip Plans
Just us two - Bliss!
Old 12 Aug 11, 12:26 PM  
Link to this Post
#9
RobertWestwood
Imagineer
 
RobertWestwood's Avatar
 
Join Date: Jun 07
Location: Motherwell

theDIBB Guidebook
Guidebook Photos: 1
Originally Posted by rpbert1 View Post
This why i stopped renting from Dollar, seems they are at it again
I'm not convinced this is Dollar, it looks like a scam to me. The addresses don't quite match up and Dollar would just deduct any sums they think are due from your credit card.
RobertWestwood is offline Boy Mouse Click to view Members Gallery Click to view Members Trip Plans
Just the two of us !
Old 12 Aug 11, 12:26 PM  
Link to this Post
#10
DIBBadmin
Administrator

 
Join Date: Mar 02
This thread has been automatically closed as it has not been posted on in 365 days.
DIBBadmin is offline Click to view Members Gallery Click to view Members Trip Plans
Closed Thread

Bookmarks

Orlando Wedding Locations

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


Orlando Ticket Deals

All times are GMT +1. The time now is 07:44 AM.


Powered by vBulletin Developers Version
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright 2002 - 2014, theDIBB & x3 Internet Solutions LLP.
DIBB Search
Guidebook:
All Forums:
This Thread:

Guidebook Gallery

theDIBB Menu

Attraction Tickets Direct

US Dollar Rates
Cash/Travelers Cheques
Covent Garden FX  $1.6352
FairFX  $1.6345
M&S  $1.6110
Travelex  $1.6259
Prepaid MasterCard Rates
CaxtonFX  $1.6240
FairFX  $1.6270
VIDA FX  $1.6203
Updated: 07:30 02/09/2014

theDIBB Charity
Cancer Research UKDIBB Members have Donated: £2,773.00

£

[Learn More]

Euro Rates
Cash/Travelers Cheques
Covent Garden FX  €1.2449
FairFX  €1.2445
M&S  €1.2146
Travelex  €1.2384
Prepaid MasterCard Rates
CaxtonFX  €1.2360
FairFX  €1.2385
VIDA FX  €1.2347
Updated: 07:30 02/09/2014

Attraction Tickets Direct

Orlando Weather
Florida Time
Tue 2nd Sep 2:44am
Now: 26C/79F
Few Clouds
Few Clouds
Cloud Cover: 20%
Wind: 7mph - ESE Arrow points to where the wind is coming from.
Pressure: 1020mb
Humidity: 78%
Illuminations Smoke
Updated: 07:19 02/09/2014

Latest Group Posts
Bikini Babes
Weigh in w/c 1 Sept
by Smithkfs
Today 07:25 AM Go to last post
August 2015
Will I be evicted... !
by tonymc
Yesterday 10:24 PM Go to last post
Dubai
Yay-We have a group!
by Wills
Yesterday 10:10 PM Go to last post
Revilo Photo Share
Viewing, editing, downloading
by ChoppyGirl
Yesterday 10:04 PM Go to last post
Wirral Dibbers
Hii!
by RuthieG
Yesterday 08:02 PM Go to last post
Feb 2015 Group
Just customised our magic bands :-)
by orangeone123
Yesterday 07:50 PM Go to last post
View All Groups