With Feel At Home you can use your allowance to call and text UK numbers and use your data without paying a penny more. Three pay monthly and PAYG customers going to the following 16 countries can continue using their call and text allowances to contact UK numbers and can use their normal data allowance with no additional charges.
Where does Feel at Home Work?
Listed under the providers are Three's roaming partners in each country, the network or networks you'll be able to connect to on Feel at Home.
Calling and texting local numbers:
when you connect to a local network, Three text to let you know it's a Feel at Home destination and any local call charges. These vary depending on the destination. Receiving a call is always free, wherever you are.
If you're on holiday with someone you've got free Three-to-Three minutes with you're in luck: calling them stays free (and it'll also stay free if they're back in the UK).
Going over allowance:
just like in the UK, there are charges for going over your monthly allowance.
Because your "roaming" with your mobile number, if you call a USA number (ie to order a pizza or book an excursion) you would be charged for making an international call, because the system thinks your calling the USA from the UK.
To get round the few times you will need to call numbers internally you can sign up for a free 30 day trial of Skype Premium, allowing you to call landlines and mobiles.
If you already have a Skype account, create a new one for the specific use of your holiday.
In any Feel at Home destination out of allowance charges are:
20p a minute to make calls
7p a text
10p for every MB of data
Premium rate numbers are blocked: that's numbers starting 070, 09 and 118. 08 numbers are included in the standard allowances, however.
New to Three:
Three Pay Monthly customers (Including SIM Only 12m or 1m rolling) previously could not use their SIM abroad for the first 30 days of the contract. This restriction has been removed recently (according to Three customer services). PAYG customers are able to use their SIMs immediately.
Setting up Feel at Home
On Contract - To use your phone abroad, you need to activate international roaming. It's automatically put on after 30 days but if you need it earlier, just call. It's easiest to do this before going away. With roaming activated it just finds the right network and works, simple as that.
On PAYG - International roaming should be active by default. If you have a new SIM you will just have to ensure it is activated prior to travel.
If you're using PAYG, the best thing you can do is top up with £20 and before you go buy the £20 All-In bundle with the credit you've applied. This is so you have an "allowance" to use with your Feel at Home plan.
Service problems: what you need to know
1. No tethering
Most Three customers pay for tethering as a monthly add-on: if you're going abroad, it might be worth skipping for a month as it won't work. If you try and tether, you'll simply get a message informing you the service is not available.
2. Some add ons unavailable
The International Saver add on and any add on video or audio content like TV, music or games won't work while you're using Feel At Home.
3. Fair use policy
Feel at Home has a Fair Use policy. Exceeding the service limits will result in all services being suspended abroad.
Time limit: using Feel At Home for at least three full months in any 12 month period, could well get international roaming on the account suspended.
Basically, Three aren't prepared to let you use the service if you're living between two places. The service is designed for holiday goers and leisure visitors!
Usage limits: Normal usage limits should apply with Feel At Home but actually, when your monthly limit is high it'll be reduced as follows:
Unlimited (all you can eat) data: 12GB limit
3,000 minutes plus: 3,000 minute limit in one calendar month
5,000 texts plus: 5,000 text limit in one calendar month
Exceeding any of these limits once is ok, but do it in two months within a twelve month period and Three will suspend services abroad.
4. Potential roaming problems: beware
With Feel at Home you'll be using your phone with international roaming turned on which means there's a chance that the phone could connect to a network outside your Feel at Home destination if you're travelling around or staying near the border.
It could happen easily, for example, if you were in North West Italy, close to the French border, though obviously you'd be fine up in the North East, near to the border with Austria, another Feel at Home destination.
It's also a risk when you're catching connecting flights: you could turn on your phone in a non Feel at Home country during a transfer and immediately get charged for data when emails are being downloaded.
Moral of the story: if you're at risk of roaming, keep the phone in airplane mode or turn off data and only call, text or go online when you see that you're connected to the right network (shown on your home screen).
Before travelling, ensure that your phone works with a 3 sim card. Existing 3 customers or those who have bought an unlocked phone should be ok. Contact your phone provider if you are not with 3 to see if they unlock it (at present EE charge about £21 for an iPhone, can be more for Samsungs)
Also note that if you buy any phone FROM 3, it comes unlocked as 3 do NOT lock phones to their network. (Just a handy bit of info for the future!)
Feel at home does not include 4g connectivity at this time. So to ensure your 4g phone can still work on 3g, ensure that the 'enable 4g' or similar option on your phone is turned off.