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-   -   Refunds (iwantavilla)? (https://www.thedibb.co.uk/forums/showthread.php?t=1166397)

swanrest 30 Mar 20 07:48 AM

Refunds (iwantavilla)?
 
I hope everyone on the forum is coping as well as they can, has any one had experience of obtaining a refund from iwantavilla?
Thanks in advance.

steve@mac155.f 30 Mar 20 12:12 PM

This is taken from their T&C's on their website.

Cancellation Policy
By Client - Any cancellation by the client must be notified in writing to the owner. The following charges will apply as the chances of the owner securing a booking at such short notice is very difficult:

More than 10 weeks - the deposit paid is forfeited
70 - 57 days - 40% of rental charge forfeited
56 - 43 days - 60% of rental charge forfeited
42 - 29 days - 80% of rental charge forfeited
28 days or less - 100% of rental forfeited
By Owner - The owner reserves the right to cancel the booking if the balance payable is not received 10 weeks prior to the start of the rental period (or an alternative agreed payment deadline with the owner). If through circumstances beyond the owner’s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the client, without interest or further compensation usually by the same payment means as it was paid to the owner.

In the event of an owner selling their home, you will be notified immediately we are made aware. In the event that the new owners have purchased the home with bookings in place, we will endeavour to ensure a smooth transition so your booking is unaffected. In the event that the new owners of the home do not wish to rent out the home for vacation purposes, you will be fully refunded all monies paid by the owner, without interest or further compensation usually by the same payment means as it was paid to the owner.

In the event of an owner cancellation or loss of availability as detailed above, I Want A Villa will do everything in their power to find you suitable alternative accommodation of similar or better quality/specification as the original home booked.

Force Majeure
The owner or their Management Company do not accept any liability whatsoever and no compensation or other payment will be made for loss, damage or injury caused by Force Majeure (e.g. war, strikes, adverse weather, disasters, viral pandemic, transportation or other events beyond the owner’s control).

THE CONTRACT OF RENTAL IS STRICTLY BETWEEN WITH THE OWNER OF THE PROPERTY AND THE LEAD NAME ON THE BOOKING FORM - THERE IS NO CONTRACT WITH THE WEBSITE WHICH PURELY SERVES AS AN INTRODUCER

THE OWNERS OF THE WEBSITE CANNOT BE HELD LIABLE WHATSOEVER FOR ANY DISAGREEMENT OR CONFLICT WITH THE OWNER OF THE PROPERTY RENTED - REFER ALL CORRESPONDENCE TO THE PROPERTY OWNER

Viral Pandemic - Special Terms
In the event that you are unable to travel to Florida as a result of flight restrictions/disruptions due to closed borders following a Viral Pandemic and/or Government Advice not to travel (i.e. FCO in UK or CDC in USA), we will endeavour to be as flexible as possible in order to reschedule your stay to a future date when travel is not restricted. We cannot offer a refund but can carry forward the credit for future dates ideally within 6 - 8 months of the original dates booked (or possibly longer if the pandemic restrictions persist).

As it says above your contract is with the owner and not the website so i doubt you will get anything from the website as they are just acting as an introducer even though they do charge a commission to the owner for any bookings they get from the site.

swanrest 30 Mar 20 12:22 PM

Thanks for that I am not hopeful for a refund now!

MDV 31 Mar 20 09:06 PM

Quote:

Originally Posted by swanrest (Post 14370387)
Thanks for that I am not hopeful for a refund now!

If you have insurance you should be able to get a refund. You need to check your policy wording to see if it mentions pandemic cover hope that helps

swanrest 1 Apr 20 05:32 AM

My insurance like many others does not cover epidemic or pandemic situations unfortunately


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