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-   -   Anyone clued up with the compensation for flights? (https://www.thedibb.co.uk/forums/showthread.php?t=1137499)

Excitedx4 19 Jul 19 10:38 AM

Anyone clued up with the compensation for flights?
 
Not sure if we are entitled to anything but itís worth a shot hey!

Yesterday we flew from Manchester-Atlanta-Miami. Due to land in Miami at 7.05pm. We arrived at 11.20pm. Man-Atlanta via virgin fab in time. Atlanta to Miami via delta 4 1/4 hour delay. Firstly due to thunderstorms an hour delay, but they loaded us onto the flight and we sat there for 2 hours waiting for what they described at deadhead crew? Basically they said they didnít know what was going on they had been in touch with their operations (Delta) and were waiting for information on this crew. (1 person) all other crew members had waited at the gate with us so it wasnít crew going over their hours. Also the thunderstorms delayed the flight shortly but ultimately it was their missing crew that caused the major delay!

Any ideas?

We finally got to our hotel in Fort Lauderdale at 1am USA time impacting our first day also)

Excitedx4 19 Jul 19 10:40 AM

Plus 2 of our cases are damaged ground crew told us delta will reimburse but at midnight 5am uk time I just didnít care at all! I needed sleep

markpwa8 19 Jul 19 10:54 AM

For your cases, you just need to visit the airline website and put a claim in. We did this with Virgin and BA and both successful with no issues.

with regards to your flight, not an expert on this, but I am sure if more than 3 hours late, you are entitled, however if its weather driven, might not be the case, as its out of their hands.

Glad you eventually arrived.

Excitedx4 19 Jul 19 10:56 AM

Quote:

Originally Posted by markpwa8 (Post 13963740)
For your cases, you just need to visit the airline website and put a claim in. We did this with Virgin and BA and both successful with no issues.

with regards to your flight, not an expert on this, but I am sure if more than 3 hours late, you are entitled, however if its weather driven, might not be the case, as its out of their hands.

Glad you eventually arrived.

Thanks! The weather slightly delayed the flight but the major delay was delta lack of crew members!

Excitedx4 19 Jul 19 10:57 AM

Certainly no storm in Atlanta whilst we sat and waited from 2.30 until 10pm which was frustrating!

markpwa8 19 Jul 19 11:37 AM

Quote:

Originally Posted by Excitedx4 (Post 13963744)
Thanks! The weather slightly delayed the flight but the major delay was delta lack of crew members!

Ah ok. I would enjoy your holiday but if you get chance, get on their website and look to start the ball rolling.

If they reject it, I would imagine plenty on here can advise next steps etc or even check Martin Lewis website out for more help.

Excitedx4 19 Jul 19 01:24 PM

Thank you 😁

DisneyWannabe 19 Jul 19 01:29 PM

EU rules are if you land more than 4 hours after expected arrival outwith exceptional circumstances.

As you say weather may be a factor in the delay, I am not sure they would have to pay out, however, it can't hurt to try?


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