Opodo refund?
 

Hi,has anyone been successful with getting a refund from opodo?
If you have , how did you manage it ?
We have used our last nerve on this shocking company and NatWest chargeback has massive delays so they’re not helpful at the moment either !
TIA

We got the money back through barclaycard in the end. Opodo were awful. They promised a full refund back by mid August but still kept sending me emails to choose a voucher. Barclaycard paid is the money back in by early September. Hope you get it sorted soon. I’ll never use them again.

Sorry to hear that but glad you got your money back in the end .
We haven’t even had emails about vouchers !
We first cancelled our flights in June as we had the no quibble cancellation cover which we paid extra for but we have chased them since and 2 weeks ago we were told they’d now forward it to the airline and just checked and they’ve said we raised the refund on 6th of sep! can’t even phone anymore as they won’t recognise our booking ref.
Disgusting.
Have messaged the CEO now so will see what little good that does 😡

I can’t believe you had no quibble cancellation cover and they are still dragging their heels. Unbelievable! Let me know how you get on.

I know .. about £100 for the privilege of nowt !
Thank you , will do .

It took us 5 months and lots of threats but I did get a refund from Opodo eventually. I think they have closed a lot of communication routes now but I got further by emailing at customercare@case.opodo.com and lots of threats of chargebacks with my bank. Just have to keep being persistent.

Seems that way .
Absolutely awful service and lots of false promises of call backs etc.. Thanks for the email , I’ll see if dh has used that one already .

Thanks so much for your email suggestion, it worked and we got our money back about 3 days ago!
Dh did also email the CEO but no response (what a surprise) but think it was probably the address you gave us .
Thanks again

You’re welcome, glad it helped! Yes we had tried CEO too with no luck!

Oh sorry Lu Lu , I quoted wrong person , Still in shock I think 😂
Thanks again !