How to complain to Amazon - update
 

I can not find an email address to send a complaint to for Amazon regarding one of their sellers.
I can see a 24 hour phone number but I need an email address. Phones are no good when you are partially deaf 🤷

Cut a long story short, I placed an order on Amazon, I didn’t even realise it was with a seller not actually Amazon. The item never arrived, after weeks of chasing it up they said the item was sent back to them as no one took the parcel and I needed to pay £3.50 for it to be re delivered. I paid and guess what... no order.
I have sent numerous emails to the third party and getting nowhere.
So i want to complain to Amazon 😫

I always use the online chat

Yes, online chat from the App is always what works for me too

As above. Online chat is brilliant. :)

I find the Staff really helpful. They will sort it out and get your postage refunded.

Another one for online chat! Id much rather get it all sorted quickly rather than wait for an email going back and forth

Yes always online chat, really helpful

Sorry, I really don’t mean to be clueless but how do you get to do online chat?
I use my mobile phone, should I go on my sons I pad? Would that be better?
I have noticed online chat before on Amazon 🙈

If you go here...

https://www.amazon.co.uk/gp/help/cus...p_ss_v3_cu_t4&

...and login, there should be a big "Start Chatting Now" button on the left.

Only works on mobile, not tablet for me.
3 lines at top L corner
Customer service (near bottom)
Contact Us (very bottom)

Good luck

Thank you so much. I will give it a try in the morning 👍🏻👍🏻
Its bake off final then bedtime 🤣🤣