Just rang them. Their systems are down. Will have too ring later. ☹️

I was going to ring this afternoon. Hope the systems are back up and running. It is very frustrating for everyone involved. I can't add in passport information either :(

They are working again but I can’t get through. I’m going to try in the morning.

Also in the same boat. I don’t have FB but I’ve messaged them over Twitter ... I will see if I get a response!

I got through last night and they said they are going to reload my booking on to the system then wait 24 hours to choose my seats. We will see. 😕

Just trying to get to them is a nightmare! Then some of the call centre team I can barely understand 😔 I’m still no further forward. I just keep getting passed from one person to another 😡

I finally got an answer although not sure if it was to fob me off. I was told it should be available on Friday and if not to ring them back then... ?!

Booked the same as scotsprincess yesterday at independant TA and was able to select seats there and then

Booked with TUI twice before without any issues. But this time doesn’t seem right!