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Showing results 1 to 19 of 19
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Forum: Tickets 9 May 21, 08:22 AM
Replies: 223
Views: 23,657
Posted By Helen1512
Glad you’ve eventually got your refunds 😊

Glad you’ve eventually got your refunds 😊
Forum: Tickets 3 May 21, 04:40 PM
Replies: 223
Views: 23,657
Posted By Helen1512
It could be very similar to our situation where...

It could be very similar to our situation where Disney refunded to a currency card that then expired. Might be worth a call to Disney to ask if they made the refund. They were able to tell us the...
Forum: Tickets 21 Apr 21, 11:07 AM
Replies: 223
Views: 23,657
Posted By Helen1512
Absolutely. It’s not Disney’s fault as they...

Absolutely. It’s not Disney’s fault as they refunded the money in good faith. Fairfx should have returned it to Disney. But then with the new Fairfx card the refund was stuck with their old provider...
Forum: Tickets 21 Apr 21, 10:20 AM
Replies: 223
Views: 23,657
Posted By Helen1512
Yay eventually got our refund into our bank this...

Yay eventually got our refund into our bank this morning. It has taken ages and lots of emails but eventually we have it. It came via Fairfx and then omni. Disney refunded the Fairfx card back in...
Forum: Tickets 27 Feb 21, 09:18 AM
Replies: 223
Views: 23,657
Posted By Helen1512
UDATE Just a quick update on us trying to get...

UDATE
Just a quick update on us trying to get our Disney AP refund payment back from FairFX. We eventually asked FairFX to escalate this and threatened them with taking this to the financial...
Forum: Tickets 11 Feb 21, 10:07 AM
Replies: 223
Views: 23,657
Posted By Helen1512
I’m still stuck in a loop with Fairfx. Disney say...

I’m still stuck in a loop with Fairfx. Disney say they paid the refund to Fairfx and it wasn’t returned. Fairfx say it’s with their old card provider and have to request it from them but there’s a...
Forum: Tickets 4 Feb 21, 01:54 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Oh dear that’s sounds frustrating for you too...

Oh dear that’s sounds frustrating for you too. Good luck in sorting it out. We rang Disney hoping to go for the gift card option but never got that far as they said the refund had already been...
Forum: Tickets 4 Feb 21, 12:06 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Our refund process has got even more complicated...

Our refund process has got even more complicated. We rang Disney again about two weeks ago and was told the refund was made to our old Fairfx card in November and that it hadn’t been returned to...
Forum: Tickets 21 Dec 20, 02:10 PM
Replies: 223
Views: 23,657
Posted By Helen1512
It’s shocking customer service really. Not what...

It’s shocking customer service really. Not what you’d expect from Disney. I have to say I think universal have handled it much better
Forum: Tickets 21 Dec 20, 10:39 AM
Replies: 223
Views: 23,657
Posted By Helen1512
Just checking in if anyone else received their...

Just checking in if anyone else received their refund yet. Especially those waiting for cheques like we are. We’ve heard nothing at all and no sign of any cheques in the post. Just wondered how...
Forum: Tickets 9 Nov 20, 02:25 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Yay. AP ticket has finally disappeared from MDE...

Yay. AP ticket has finally disappeared from MDE. We had to change our Fairfx card so waiting for our refund in the post now
Forum: Tickets 4 Nov 20, 05:08 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Still waiting too. AP ticket still showing on MDE...

Still waiting too. AP ticket still showing on MDE 😕
Forum: Tickets 19 Oct 20, 08:21 AM
Replies: 223
Views: 23,657
Posted By Helen1512
Still waiting too and ticket still showing on mde...

Still waiting too and ticket still showing on mde !
Forum: Tickets 13 Oct 20, 08:04 AM
Replies: 223
Views: 23,657
Posted By Helen1512
You didn’t push me lol. We needed to find out as...

You didn’t push me lol. We needed to find out as our Fairfx card will expire end of October. Fingers crossed we all get our refunds soon.
Forum: Tickets 12 Oct 20, 05:24 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Update DH spent 2hrs on hold to Disney this...

Update
DH spent 2hrs on hold to Disney this afternoon. They said our AP cancellation is in process but they are behind with getting these processed. They confirmed ours had been requested to be...
Forum: Tickets 10 Oct 20, 07:18 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Looks like we need to make a phone call. 👍🏻

Looks like we need to make a phone call. 👍🏻
Forum: Tickets 10 Oct 20, 03:44 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Just received onto our FairFX card $64.53 from...

Just received onto our FairFX card $64.53 from Epcot guest relations? Surely this isn’t the refund for our AP? It was a platinum plus pass and only used for maximum 7 days of visits. The AP is still...
Forum: Tickets 10 Oct 20, 09:03 AM
Replies: 223
Views: 23,657
Posted By Helen1512
Still waiting. AP still showing on MDE. Anyone...

Still waiting. AP still showing on MDE. Anyone else still waiting? Not sure whether to ring and chase. Our Fairfx card has till the end of October before we need to change it to a new card with...
Forum: Tickets 1 Oct 20, 06:48 PM
Replies: 223
Views: 23,657
Posted By Helen1512
Anyone had a refund yet? We’re still waiting...

Anyone had a refund yet? We’re still waiting. Cancelled in July. AP still showing on MDE. Wondering whether we should email them to chase it up?
Showing results 1 to 19 of 19

 
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