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Forum: Trip Planning Florida 23 Oct 19, 11:16 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Got mine now - phew (and parents have theirs) ...

Got mine now - phew (and parents have theirs)
Thanks all!
Forum: Trip Planning Florida 22 Oct 19, 04:11 PM
Replies: 671
Views: 81,760
Posted By samhartwell
We original had premium return with TC from Man -...

We original had premium return with TC from Man - LAX (£800 pp) but can't find anything premium now anywhere near that price but found an option about £700 pp out ec/back premium London - lax. I...
Forum: Trip Planning Florida 22 Oct 19, 09:57 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Yes I think it sounds like we got the same person...

Yes I think it sounds like we got the same person at the disputes team
In my inbox (lloyds bank) the request shows as resolved 21 st Oct but my credit card isn't showing any credit just yet (but she...
Forum: Trip Planning Florida 21 Oct 19, 10:49 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Wow - both doing the same thing at the same...

Wow - both doing the same thing at the same time! So hopefully we should be getting our money back by end of the week... pays to chase them up...
Forum: Trip Planning Florida 21 Oct 19, 10:42 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Well well well... So, getting mightily...

Well well well...

So, getting mightily sick of this I called Lloyds again for an update and this time asked for the disputes team again after being fobbed off with the "we are within our 45...
Forum: Trip Planning Florida 18 Oct 19, 02:27 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Have called lloyds a couple of times and still...

Have called lloyds a couple of times and still quoting 45 days for a response (not refund) this is a Lloyds credit card - is your the same?

Sam
Forum: Trip Planning Florida 17 Oct 19, 01:52 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Hope not - but could be... oh well I will end...

Hope not - but could be... oh well I will end up paying for flights for them on 4th Nov (new flights booked on amex)
Forum: Trip Planning Florida 17 Oct 19, 01:51 PM
Replies: 671
Views: 81,760
Posted By samhartwell
yes that's what they told me - its really not...

yes that's what they told me - its really not good enough
Tweeting getting nowhere either!
Forum: Trip Planning Florida 17 Oct 19, 11:57 AM
Replies: 671
Views: 81,760
Posted By samhartwell
@LloydsBank if anyone else cares to join me in...

@LloydsBank if anyone else cares to join me in the tweets!
Forum: Trip Planning Florida 17 Oct 19, 11:56 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Just tweeted Lloyds bank to say how disappointed...

Just tweeted Lloyds bank to say how disappointed I am with their lack of action on refunds so will update if they respond... not holding my breath!
Forum: Trip Planning Florida 17 Oct 19, 10:36 AM
Replies: 671
Views: 81,760
Posted By samhartwell
So my parents (Halifax) have been told 4-5 days...

So my parents (Halifax) have been told 4-5 days from now to be paid (logged on system 24th Sep) we (Lloyds who are supposedly same as Halifax logged same day being told Mid Nov (45 days) aaaargh
...
Forum: Trip Planning Florida 16 Oct 19, 11:50 AM
Replies: 671
Views: 81,760
Posted By samhartwell
totally agree, I told Lloyds yesterday I know...

totally agree, I told Lloyds yesterday I know other CC customers at other banks are being refunded already

Although my logged dispute says update by 2 Oct they are still advising 45 days from date...
Forum: Trip Planning Florida 16 Oct 19, 10:16 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Hi Slinkydog - I wasn't given a ref number or...

Hi Slinkydog - I wasn't given a ref number or anything from Lloyds (lloyds credit card) did you get anything back?

Sam
Forum: Trip Planning Florida 15 Oct 19, 01:20 PM
Replies: 671
Views: 81,760
Posted By samhartwell
I know, its so frustrating they said its because...

I know, its so frustrating they said its because they are one of the largest banks affected (but then surely they have the infrastructure as well) so I got them to go it as a complaint today - not...
Forum: Trip Planning Florida 15 Oct 19, 11:12 AM
Replies: 671
Views: 81,760
Posted By samhartwell
Same ... saying 45 days from when dispute...

Same ... saying 45 days from when dispute logged... I asked what about paying for new flights and asked to speak to customer complaints... still waiting

So I said that other customers being...
Forum: Trip Planning Florida 11 Oct 19, 01:11 PM
Replies: 671
Views: 81,760
Posted By samhartwell
nothing from lloyds - called twice... nothing to...

nothing from lloyds - called twice... nothing to confirm but they say its logged in the system from Sep 24th... I am not being patient!
Forum: Trip Planning Florida 4 Oct 19, 02:54 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Me too - I think we should be informing Martin...

Me too - I think we should be informing Martin Lewis if these banks are threatening not to refund us

Sam
Forum: Trip Planning Florida 2 Oct 19, 01:20 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Me too - actually I have purchased 6 new flights...

Me too - actually I have purchased 6 new flights (paid for my parents as well until their refund gets paid back) so thats 4,200 out of pocket, no doubt it won't come back before the new CC needs...
Forum: Trip Planning Florida 2 Oct 19, 12:58 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Well Lloyds and Halifax surely must have the...

Well Lloyds and Halifax surely must have the resources?
Forum: Trip Planning Florida 2 Oct 19, 12:44 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Me neither - the poor guy on the phone at Lloyds...

Me neither - the poor guy on the phone at Lloyds just said its because Lloyds and Halifax are such large companies they have decided to look at them together but just makes me jittery that we won't...
Forum: Trip Planning Florida 2 Oct 19, 12:29 PM
Replies: 671
Views: 81,760
Posted By samhartwell
So, I am very concerned now, I just spoke to...

So, I am very concerned now, I just spoke to Lloyds credit card services, they said to expect an outcome within 45 day due to the volume of disputes - WTH are they playing at holding onto peoples...
Forum: Trip Planning Florida 26 Sep 19, 06:57 PM
Replies: 671
Views: 81,760
Posted By samhartwell
very confusing isn't it - especially if you want...

very confusing isn't it - especially if you want to claim you need the confirmation...
Forum: Trip Planning Florida 26 Sep 19, 05:21 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Hi everyone So I just called our travel...

Hi everyone

So I just called our travel insurance to find out if we would be covered for upgrading our flights to the class we had originally booked

We were originally premium out and back -...
Forum: Trip Planning Florida 24 Sep 19, 06:11 PM
Replies: 671
Views: 81,760
Posted By samhartwell
Same ours is lloyds and I just told them which...

Same ours is lloyds and I just told them which transaction and the details of when travelling, where and how many people they said someone will be in touch in 30 days
Showing results 1 to 24 of 24

 
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