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Forum: Car Hire & Transportation 28 Dec 17, 02:55 PM
Replies: 126
Views: 13,805
Posted By katie
... just got an email reply from Avis re my...

... just got an email reply from Avis re my asking them for the toll violation details. IMHO a 16 day wait for a bog standard reply telling me to contact the Highway Tolls admin people is hardly...
Forum: Car Hire & Transportation 22 Dec 17, 05:10 PM
Replies: 126
Views: 13,805
Posted By katie
If Avis had to send out thousands of emails then...

If Avis had to send out thousands of emails then it may give them the incentive to work out with the Highways tolls people a method of NOT
using NPR in the exact change lane.
We used exact change...
Forum: Car Hire & Transportation 22 Dec 17, 04:48 PM
Replies: 126
Views: 13,805
Posted By katie
OK - Avis didn't invoice me at all, they just...

OK - Avis didn't invoice me at all, they just allowed the toll charge to be taken from my credit card.
It would have taken Avis 1 minute to send me an email with the toll details and asked me if...
Forum: Car Hire & Transportation 22 Dec 17, 09:52 AM
Replies: 126
Views: 13,805
Posted By katie
I know that in my case the transponder was...

I know that in my case the transponder was definitely in the off position from leaving the garage at the start of my rental to returning the car to the garage. We paid cash in the exact change lanes...
Forum: Car Hire & Transportation 21 Dec 17, 09:34 PM
Replies: 126
Views: 13,805
Posted By katie
Looks like Andy has posted the quick route to...

Looks like Andy has posted the quick route to your info. I went the long way round via Avis - who take 15 days to reply with the relevant info.

Katie
Forum: Car Hire & Transportation 21 Dec 17, 06:42 PM
Replies: 126
Views: 13,805
Posted By katie
From my earlier posts - I saw my credit card...

From my earlier posts -
I saw my credit card had a charge for $22.75 for US tolls. I messaged Avis that I had paid cash in the 'exact change' lane at all tolls and asked for evidence & photos of my...
Forum: Car Hire & Transportation 15 Dec 17, 06:18 PM
Replies: 126
Views: 13,805
Posted By katie
:) Tom - I feel like it but I achieved my...

:) Tom - I feel like it but I achieved my objective of getting my money back and let them know that people in the UK are on to them and their dirty tricks.

Katie
Forum: Car Hire & Transportation 15 Dec 17, 05:16 PM
Replies: 126
Views: 13,805
Posted By katie
Got my toll charge refunded in my account today...

Got my toll charge refunded in my account today. A lot of my time and emails which should have been avoided.

Katie
Forum: Car Hire & Transportation 13 Dec 17, 07:58 AM
Replies: 126
Views: 13,805
Posted By katie
If you email Avis, be prepared for an initial...

If you email Avis, be prepared for an initial email saying that it takes 10-15 days to reply and then it really does take about 15 days. The next email should give you a link to go to the Highway...
Forum: Car Hire & Transportation 12 Dec 17, 11:05 PM
Replies: 126
Views: 13,805
Posted By katie
I didn't actually need to speak to anyone to get...

I didn't actually need to speak to anyone to get the refund. I only rang Avis this morning to vent my disapproval at the length of time and lack of guidance on what to do. The rest was done by email...
Forum: Car Hire & Transportation 12 Dec 17, 10:09 PM
Replies: 126
Views: 13,805
Posted By katie
Just got an email from a Highway Toll Specialist...

Just got an email from a Highway Toll Specialist to say he's made a full refund of my toll charge. He says that sometimes the sunpass is picked up before the payment is made with the coins in the...
Forum: Car Hire & Transportation 12 Dec 17, 08:43 PM
Replies: 126
Views: 13,805
Posted By katie
I have to say that I had no problems with my...

I have to say that I had no problems with my actual rental this time - the car was ready when I got there, though my name wasn't on the board as usual, the car was very nice & new. They did try and...
Forum: Car Hire & Transportation 12 Dec 17, 08:03 PM
Replies: 126
Views: 13,805
Posted By katie
Well done you particularly with Virgin. It's...

Well done you particularly with Virgin. It's easier to confuse people as you get older :)
and on another note -
I have been getting lumpy bits in the shreddies. I watch for them sprouting legs and...
Forum: Car Hire & Transportation 12 Dec 17, 07:07 PM
Replies: 126
Views: 13,805
Posted By katie
:) Love it. :) Think you'll get it? I rang...

:) Love it. :) Think you'll get it?

I rang Iceland last week as I was short of one item which I really wanted - I confused them so much they ended up giving me my money back on something I hadn't...
Forum: Car Hire & Transportation 12 Dec 17, 06:58 PM
Replies: 126
Views: 13,805
Posted By katie
PS I also told Avis that I had been forewarned...

PS I also told Avis that I had been forewarned about this latest money maker on a Disney internet forum as other people had also had charges on their cc's after returning home. It wasn't mere...
Forum: Car Hire & Transportation 12 Dec 17, 06:50 PM
Replies: 126
Views: 13,805
Posted By katie
It would be easy just to let it go but hey -...

It would be easy just to let it go but hey - there are plenty homeless people in my city centre would welcome this money. It's just the lenght of time it takes to do the necessary things needed. For...
Forum: Car Hire & Transportation 12 Dec 17, 05:07 PM
Replies: 126
Views: 13,805
Posted By katie
Thanks for the reply Chris. I had forgotten about...

Thanks for the reply Chris. I had forgotten about my credit card company - they have already stopped the payment going through for now. I will upload the recent document from the Highways people & my...
Forum: Car Hire & Transportation 12 Dec 17, 03:59 PM
Replies: 126
Views: 13,805
Posted By katie
My saga so far - I saw my credit card had a...

My saga so far - I saw my credit card had a charge for $22.75 for US tolls. I messaged them that I had paid cash in the 'exact change' lane at all tolls and asked for evidence & photos of my...
Forum: Car Hire & Transportation 25 Nov 17, 10:49 PM
Replies: 126
Views: 13,805
Posted By katie
Have a great time Chris, you'll soon be nice &...

Have a great time Chris, you'll soon be nice & warm. Freezing, icy wind here too. Just starting our hibernation now.

Katie
Forum: Car Hire & Transportation 24 Nov 17, 11:05 PM
Replies: 126
Views: 13,805
Posted By katie
Hi Chris. The toll money they want from me is...

Hi Chris. The toll money they want from me is minimal, but I will keep at them till I get it back as I hate being ripped off even for a few quid. I'd rather give the money to a charity than pay for...
Forum: Car Hire & Transportation 24 Nov 17, 08:19 AM
Replies: 126
Views: 13,805
Posted By katie
Yes, it certainly takes some enjoyment out of...

Yes, it certainly takes some enjoyment out of planning the holiday, knowing that you need a plan to get out of the garage without being robbed. Then on return home, you find that you get robbed...
Forum: Car Hire & Transportation 24 Nov 17, 07:44 AM
Replies: 126
Views: 13,805
Posted By katie
In 20 years of using manned booth's I have never...

In 20 years of using manned booth's I have never been offered a receipt. Having said that I have never asked for one & wasn't sure they existed. We have had occasions where we have handed over a $5...
Forum: Car Hire & Transportation 23 Nov 17, 09:00 PM
Replies: 126
Views: 13,805
Posted By katie
Thanks for the telephone number. I may need it if...

Thanks for the telephone number. I may need it if Avis don't answer my email in a few days.
Can I just ask - Is that a UK number or US? does it need a prefix?

Thanks Katie
Forum: Car Hire & Transportation 23 Nov 17, 01:41 PM
Replies: 126
Views: 13,805
Posted By katie
Thanks for the info Andy. We waited until all the...

Thanks for the info Andy. We waited until all the coins had dropped and zero was showing before we drove away. I also took pics but don't know what help they would be. :) There was an illuminated...
Forum: Car Hire & Transportation 23 Nov 17, 11:04 AM
Replies: 126
Views: 13,805
Posted By katie
Yes it was Avis. We left MCO on 8th November and...

Yes it was Avis. We left MCO on 8th November and the charge wen on my statement on the 17th November, though I just checked it today.
Forum: Car Hire & Transportation 23 Nov 17, 09:02 AM
Replies: 126
Views: 13,805
Posted By katie
We also had 'extras' added to our receipt when we...

We also had 'extras' added to our receipt when we returned our car to the garage. Went to the desk where a pleasant lady apologised, said she couldn't work out what had happened and made out a new...
Showing results 1 to 26 of 26

 
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