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Search took 0.00 seconds. Search: Posts Made By: AlanScotland
Forum: Tickets 23 Apr 21, 09:21 AM
Replies: 84
Views: 13,473
Posted By AlanScotland
I actually had to write to Irene Hays CEO of the...

I actually had to write to Irene Hays CEO of the parent company using words like theft and fraud to see any movement. Even then it was painfully slow. In my opinion they committed a crime. Thankfully...
Forum: Tickets 23 Apr 21, 09:13 AM
Replies: 84
Views: 13,473
Posted By AlanScotland
I finally got the remainder of my money from...

I finally got the remainder of my money from Florida Escapes. I had bought a 2020 combo package of Disney and Universal tickets. They refused to deal with me as I could technically use the tickets...
Forum: Tickets 26 Mar 21, 12:27 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
Still only a partial refund and now silence from...

Still only a partial refund and now silence from them, £1650 down at the minute.

I have someone from Hays, their Head of Independence Group, investigating and even they have had no response from...
Forum: Tickets 25 Mar 21, 03:06 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
That's good news, was the refund on Disney and...

That's good news, was the refund on Disney and Universal tickets or just Universal?
Forum: Tickets 19 Mar 21, 02:46 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
I have successfully been refunded £1090 so far...

I have successfully been refunded £1090 so far for the Universal Studios element of my combo ticket. I paid £2740 in total and am fighting for the remainder as they invalidated part of my combo...
Forum: Tickets 16 Mar 21, 04:24 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
I now have the same email, my attempts at a...

I now have the same email, my attempts at a chargeback supposedly caused Florida Escapes to cancel my tickets even though they took the chargeback to tribunal and won.

They have not offered me a...
Forum: Tickets 16 Mar 21, 02:16 AM
Replies: 84
Views: 13,473
Posted By AlanScotland
That's good, hopefully you get somewhere. I've...

That's good, hopefully you get somewhere. I've written to Hays customer services and to their CEO, I'll also let you know how I get on.
Forum: Tickets 15 Mar 21, 07:53 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
I contacted Universal Orlando Resort via DM on...

I contacted Universal Orlando Resort via DM on Facebook and Twitter. was then directed to GuestServices@universalorlando.com
Forum: Tickets 15 Mar 21, 07:47 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
Yes my Universal tickets are invalid. Florida...

Yes my Universal tickets are invalid. Florida Escapes have been given a refund on them and have not passed the refund on to me. Who did you contact at Hays Travel? I haven't had much luck getting a...
Forum: Tickets 15 Mar 21, 12:48 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
Did you provide them your ticket numbers? They...

Did you provide them your ticket numbers? They told me all tickets were extended. When I showed them the barcodes thats when they specifically checked mine and found they were invalidated.
Forum: Tickets 15 Mar 21, 12:47 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
Disney can't help as we bought via a third party...

Disney can't help as we bought via a third party. The tickets are a UK promotion (14 day Ultimate) and have no cash value at the gate.

It's not as easy as just showing up with out of date tickets...
Forum: Tickets 10 Mar 21, 11:06 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
2020 Universal explorer tickets are valid...

2020 Universal explorer tickets are valid automatically until end 2022. Check urgently with Universal that Florida Escapes haven't obtained a refund on your tickets and invalidated them. This is what...
Forum: Tickets 10 Mar 21, 11:04 PM
Replies: 64
Views: 14,638
Posted By AlanScotland
Ok it's beginning to look rather dodgy. I have...

Ok it's beginning to look rather dodgy. I have passed my ticket serial numbers to Universal who confirm the tickets are invalid as ticket agent has been refunded!

It appears Florida Escapes...
Forum: Tickets 10 Mar 21, 09:32 PM
Replies: 64
Views: 14,638
Posted By AlanScotland
We messaged Disney on Twitter and were told our...

We messaged Disney on Twitter and were told our 2020 Ultimate tickets couldn't be upgraded to 2022 at the parks as they are a UK promotion. We were told to phone the UK number. We did and were told...
Forum: Tickets 10 Mar 21, 09:19 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
I think they call this theft. You will get your...

I think they call this theft. You will get your money I'm sure of it. Have Universal provide you paperwork showing the refund and submit it to your bank as evidence.
Forum: Tickets 10 Mar 21, 09:16 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
My wife has sent a DM to Universal and Disney on...

My wife has sent a DM to Universal and Disney on Twitter. Universal asked for the ticket numbers then confirmed they will be valid until end of 2022. If Disney do likewise I will happily go and use...
Forum: Tickets 9 Mar 21, 04:02 PM
Replies: 8
Views: 767
Posted By AlanScotland
Same here. Tried to recover my money for 2020...

Same here. Tried to recover my money for 2020 tickets through Visa Dispute and didn't work. Have phoned Disney and Universal looking to see if I can use an unactivated ticket in 2022 by paying the...
Forum: Tickets 9 Mar 21, 03:24 PM
Replies: 7
Views: 1,006
Posted By AlanScotland
My advice after all the covid delay and refund...

My advice after all the covid delay and refund problems I and many have encountered is to buy direct for all tickets. If there are issues you will be grateful for buying direct even if it costs a...
Forum: Tickets 9 Mar 21, 02:36 PM
Replies: 84
Views: 13,473
Posted By AlanScotland
Similar here. I cannot get my money back via visa...

Similar here. I cannot get my money back via visa dispute as they have sent me the tickets. I can't speak to anyone at Florida Escapes as they are shut. I'm stuck with £2740 of unused tickets for...
Forum: Tickets 14 Sep 20, 12:03 PM
Replies: 103
Views: 16,741
Posted By AlanScotland
I'm in the position of having to seek a refund...

I'm in the position of having to seek a refund now from Florida Escapes for over £2700 of tickets. Did you have any joy with a refund?

I have my tickets here at home delivered. Seems from their...
Forum: Theme Parks Florida 11 Jun 20, 02:40 PM
Replies: 31
Views: 4,781
Posted By AlanScotland
Mobile Is there any information as to when the booking...

Is there any information as to when the booking system for Disney will be launched?
Forum: Car Hire & Transportation 25 Sep 19, 10:29 AM
Replies: 17
Views: 4,542
Posted By AlanScotland
We booked a full size car with Alamo through Andy...

We booked a full size car with Alamo through Andy and the Tucson was the only car from the options that we could squeeze our 4 cases, hand luggage and double buggy into. Decent sized boot and was...
Forum: Tickets 15 Sep 19, 04:58 PM
Replies: 14
Views: 1,607
Posted By AlanScotland
Mobile I also have a blank email with no working...

I also have a blank email with no working attachment. Guess we will see in 18 days if I'm getting the tickets!
Forum: Accommodation 18 Apr 19, 11:20 AM
Replies: 10
Views: 892
Posted By AlanScotland
Mobile I'm staying in RPR just for a night to take...

I'm staying in RPR just for a night to take advantage of front of line passes for 2 days (villa the rest of the time). Does anyone know how early I can pick up the passes as I already have my park...
Forum: Accommodation 24 Jan 19, 07:11 PM
Replies: 4
Views: 789
Posted By AlanScotland
Mobile Thanks Lisa, makes me feel a bit better! How did...

Thanks Lisa, makes me feel a bit better! How did you find the location for getting to the parks a d for eating out?
Forum: Accommodation 24 Jan 19, 06:23 PM
Replies: 4
Views: 789
Posted By AlanScotland
Mobile DJW rental uk

Has anyone used this site for accomodation booking? I have been planning accomodation and have been quoted on two beautiful looking villas in Windward Cay at very reasonable prices. So reasonable in...
Showing results 1 to 26 of 26

 
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