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Old 19 Oct 19, 01:44 AM  
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Bella Girl
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Hi,

Thanks for your responses. We solved the mystery. Our IT department had set up a corporate lock on the account that stops anyone adding more data. They set up additional data for us but forgot to unlock this part do the account .

I really appreciated you all trying to help. I genuinely did not realise how complicated using phones abroad is. X
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