[Gryff]

I am a villa owner what you have shown is totally unacceptable
They deserve to have an honest review you have the evidence
Totally different from somebody who just wants a free holiday and complains after a 14 night stay during which they haven't contacted the management company or owner once yes they do exist
Things can go wrong just like they do at home but it's how they are dealt with by the owner that makes a difference
Example
The guests we have in came home yesterday to no power now we'd had an alert on our system to say it was off
Duke Energy had very kindly cut us off for supposed non payment of the bill it took us 2 hours to sort it out we had payed the bill
Our MC was in constant touch and as soon as it was back on checked the house to make sure everything was working and give the guests a
Gift card for Walmart as an apology even though they were not in the least bothered as we were on the case as soon as we knew it wasn't a power outage