25 Nov 20, 02:15 PM
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#12
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VIP Dibber
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Originally Posted by Silvercat
We had a cruise booked with Cunard on the Queen Mary 2 as a "big number" birthday treat for us both, in April 2022. Sailing to New York and then flight back, I had added 4 nights in NY as an extra add-on with them. We were really excited about it, I paid my £237 deposit last year, and we were happily planning.
Then in July this year I got an email to say our cruise had been cancelled, as they were going to use the ship that year for a round-the-world 3 month long cruise instead, and our deposit could be used as a 125% cruise credit towards something else. As the new cruise was £12k EACH, I declined, but boy did I have trouble getting my money back! I had to complete a form online after hunting for it, then waited ……. and waited ….. Finally, a couple of weeks ago, I received another email from them saying my deposit refund request wasn't valid as the ship was still sailing! I emailed them back, they apologised and said it had been sent out in error, and promised to refund me within 2 weeks, and I'm still waiting. See more...
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We had something similar for a big birthday in May this year. We moved to to May 21 and as it’s a 7 day TA I’m hoping this will still go ahead. We are meant to be flying to North Carolina for a week when we disembark and I think that might be the sticking point. We got the 125% credit for the May 20 one which we used to upgrade our cabin on the next one. If it gets cancelled again I think my dh will want to just move again.
I honestly thought when we moved it to may21 there would be no question of going, not so sure now.
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