30 Mar 17, 03:23 PM
|
#39
|
|
|
Imagineer
|
This whole CSR and CBR fiasco does not in one bit encompass a single spec of Disney magic.
I totally appreciate the need for making improvements, but the fashion of which they have "dropped the ball" in terms of customer care/service is remarkably bad, and all this from "apparently" the 3rd best global company for customer service.
It is unfathomable that such a company would not have had a strategy in place ready to deal with the customers obvious concerns and complaints following the release of the announcements.
Someone must have really missed a line off their to do list and it never got planned I guess?a
Then to add insult to injury they have been making us loyal customers feel like we are in the wrong for wanting the holiday/accommodation we have all paid a small fortune for!
Needless to say I expected better care from Disney.
__________________
Quality Inn Plaza - International Drive - Feb 05 & Feb 07
Woodridge - Kissimmee - Sept 09 Thousand Oaks - Davenport - Sept 12
DLP: Hotel Cheyenne - Feb 13 Lindfields - Kissimmee - Sept 17 CBR - Sept 18
AOA Mermaid - Dec 21 Silver Palms - Kissimmee - Oct 22 DLP: Sante Fe - Nov 22
Endless Summer-Dockside & Cruise - May 25
|
|