[loldis]

They are right that Genie itself (the free planner part, not the lightning lane section) should lead to shorter waits if people use it. Simply because most guests aren't aware of what rides to go to so will either follow the crowd or join the first queue they see. Which leads to overcrowding in some areas while others are still empty. If Genie is spreading people throughout the park, those previously longer queues should reduce. It's not better for those who already knew where the quiet areas were but overall, it should be an improved experience. Theoretically.

However there's no way it will go back to the old system so she's wrong to think it might. Already too much time and money invested to pull it out, even if it doesn't perform as well financially as they hope. The thing that may change is whether they decide to include it for some or all onsite guests if they're seeing a significant reduction in bookings after the initial negative reaction dies down.

But as above, as long as they retain enough guests at the top of the bucket, they're prepared to lose a few from the bottom.