19 May 19, 01:26 PM
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#5
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19 May 19, 01:26 PM
Gill H
VIP Dibber
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VIP Dibber
Join Date: Jan 08
Location: South Wales
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Don’t expect a swift reply though, emails take a very long time to get answered and you may just get brushed off initially.
You will need to be very clear about what happened, what you did to try and get it sorted at the time and why their response was not acceptable. Also be clear about what you want them to do - just apologise, or promise to revise their procedures, or refund the cost?
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DLP: many offsite and onsite trips
WDW: Port Orleans Riverside Dec 10; SSR Nov 14, POFQ Nov 2022 DCL cruises: 2 so far
Other parks: Tokyo
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