[Guest]

Thanks for your replies. Normally I would of booked a villa direct with an owner but with the situation being the way it is (needing oxygen etc ) I went with the advice from Thomas Cook who thought we would be better looked after if everything was booked through them.
I have been in touch with Thomas Cook every day and they know my concerns but just say the complaint has been lodged and I probably wont get an answer until I come back from holiday.
As you can imagine I wasn't happy with that answer as I need something sorted now.