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Old 8 Oct 13, 08:24 PM  
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#13
DisneyHils
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Surfing at Typhoon Lagoon
 
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Join Date: Sep 13
My local branch where I booked asked me to write a letter of complaint and they would also write one to go along with it saying their concerns as well. It appears to be Thomas Cook Signature who are to blame.

I didn't realise they had a special needs department so maybe I should try that and see how I get on.

I phoned today and said how unhappy I was as I basically haven't got what I paid for and am going in tomorrow to speak to someone.

Does anyone know what time Hotel Beds closes as my biggest fear is that we get delayed with flights and they are not open for us to pick the oxygen up.

This is not how it should be days before we are due to leave.

Edited at 08:52 PM.
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