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Old 10 Oct 13, 10:54 AM  
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#18
DisneyHils
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Surfing at Typhoon Lagoon
 
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Join Date: Sep 13
Hi Susan My local TC branch are being very supportive putting in a letter of complaint along with mine. It appears to be Thomas Cook Signature who have got it wrong saying we would find out 14 before departure.

I seriously would never have booked with them had I known this would not happen.

It's funny how they were very quick in taking my money but I have been told that my complaint will probably not be dealt with until I get back. As you can imagine I wasn't happy on hearing this and have asked what they can do now to help with the distress they have caused. I am not holding my breath!


I have also been on to Hotel Beds and they have said I should find out on Friday as their supplier is going to be considerate and let us know.

Edited at 11:13 AM.
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