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Originally Posted by Lu Lu

It took us 5 months and lots of threats but I did get a refund from Opodo eventually. I think they have closed a lot of communication routes now but I got further by emailing at customercare@case.opodo.com and lots of threats of chargebacks with my bank. Just have to keep being persistent.

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Seems that way .
Absolutely awful service and lots of false promises of call backs etc.. Thanks for the email , I’ll see if dh has used that one already .