[Lindaelaine]

Thanks Bev, the strange thing is we have actually tried doing the " I forgot apple" thing and didn't get as far as getting any security questions as all it does is bring up the apple sign in box with his old email address already filled in, it seems that is what is causing the problem, I'm sure it's because the email is no longer active, even tried putting in his new email but of course didn't expect that to work.
I don't think he has anything backed up to the cloud, he isn't at all tech savvy, he only has a phone, no other device.
He was going to try the Genius Bar but I can't see them being able to help, only thing I can think of is if we can contact apple by phone and explain what is happening, that would be fun as he literally wont understand anything they tell him 😠