[Lindaelaine]

Update

For anyone else who has any issues, I phoned Apple support this morning who talked me through and solved the problem, as it stands it has been left with his old email address but a new password and his phone number as his ID, we couldn't change to his new email address as it kept coming up as not available, hinting that somewhere along the line he has used that as an id before 🤦
She did suggest him creating a new email or simply just leaving it as it is seeing as they have his phone number as well now.
I must say she was very helpful and the service was impressive.
The phone number I used was 0800-107-6285