[Norris1969]

Originally Posted by lossieglen

Hi
We booked with BA online to fly INV-TPA (July18)
When I click on option to query cost of upgrade it declines to do so online and asks me to contact service centre.
Anyone got any ideas why I can upgrade online.

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If you’re query is related to upgrading your car (assuming you have booked flight + car through BA?) then you don’t have an option to upgrade on-line. I wanted to upgrade our car after the initial booking on this year’s holiday but you have to phone and the price to upgrade was mental.

The problem (it’s not really a ‘problem’ as such, just the reality of how the booking works) is that BA don’t pay Avis until you’ve finished your booking, therefore Avis don’t recognise that you’ve paid anything until you have started your booking and handed over the pre-paid voucher that you will have as part of your BA booking.

The cost to upgrade over the phone was more than I could book the full car for elsewhere therefore your ‘best’ option is to upgrade when you arrive in Tampa. Don’t forget you will also have a chance of finding something bigger in the ‘free to swap’ row in the Avis garage (pot luck but there may be something there that you fancy, but you need to have booked a minimum ‘intermediate’ level car in your original booking to be able to use the swap row).

Lastly, remember to join Avis Preferred before you go, this allows you to skip the desk in the terminal and go straight to the garage desk (shorter queue).