[Mr Tom Morrow]

Originally Posted by Monko

Come home from recent trip (28/10 to 11/11) to find AVIS charged our card £66.69 for a 'refuelling fee' despite taking the car back with a full tank. Emailed customer services straight away, but have yet to have any response.
Just checked card account again now and noted a £16.87 toll charge. This I can't really dispute as we went through a toll on the way back to Orl Int airport on our return trip despite programming SatNav to avoid tolls - it only seemed like a quarter of a mile or so if that, so the fee seems excessive, though guess there's no doubt an 'admin fee' element in there.
I feel like cancelling my card before I see anything else that AVIS want to take from me. It certainly puts a bit of a dampner on the return to the UK (which is always miserable enough after a great Florida holiday..)

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Not having a go at you but if you went through a toll their fees are very clear. It will be a $19.75 admin fee plus the toll. You can't blame them for that.
What did your exit contract say as you left the garage ref fuel?
Did you challenge the garage Guys ref the fuel when you dropped the car off?