[Elodie]

We were booked for 12th August with Lufthansa, and they moved us to 11th August. They told us it was a “schedule change” but the flight number changed, so it was obviously a cancellation and an offer of alternative flights.
I called them and requested a refund - it was only about a 5 minute wait to speak to someone, and she agreed straight away to refund us in full. I got written confirmation within seconds of the call, but she said there would be a delay with getting the money back. That doesn’t bother me so long as we get it eventually.