[Smilesonfaces]

I have my large bags ( the large, thick bags from Aldi) ready at the door to unload. It doesn’t take long and if the driver needs to wait then I don’t think it is unreasonable. Son and daughter do have to help with it.
I have Morrison’s and have never experienced the heavier shopping being piled on top of the more fragile items. I would contact the customer services if the driver has damaged your shopping.