[squishy]

What a shame you've had such a stressful experience. As Hal said, I think the ticket issue was quite clearly explained (as you've written it) but can't see why they couldn't budge when they conceded that you'd only been in for one day...

The brochure we booked from (DLP) clearly states that the Davy Crockett pool is closed in June (can't think why they picked this month) but the standards within the bungalow are clearly unacceptable, as is the rudeness when you tried to address the matter, I'm very surprised as it sounds so un-Disney.

Hope they come back with a good response, please let us know.