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Guest · 8 Oct 13, 11:45 AM

Hi I have booked with Thomas Cook Signature a 4 bed Disney area superior deluxe villa. At the time of booking I was told I would get the villa address 14 days before departure. We need this because my son needs oxygen and to get this organised over there we need the address of where we are staying.

This however has not happened and we leave next Monday 14th Oct.
All they can tell me is that the management company is Hotel Beds and they will not allocate us a villa until Friday at the earliest.

We have been fobbed off before saying we would get told the address yesterday and now its changed to Friday.

This was not booked as a aoa holiday as we already explained our situation with them about needing the address for the oxygen supplier or we would never of booked with them.

Any advice would be appreciated.

8 Oct 13, 11:45 AM	#1
	8 Oct 13, 11:45 AM Guest Guest
Guest Guest	Any advice please Hi I have booked with Thomas Cook Signature a 4 bed Disney area superior deluxe villa. At the time of booking I was told I would get the villa address 14 days before departure. We need this because my son needs oxygen and to get this organised over there we need the address of where we are staying. This however has not happened and we leave next Monday 14th Oct. All they can tell me is that the management company is Hotel Beds and they will not allocate us a villa until Friday at the earliest. We have been fobbed off before saying we would get told the address yesterday and now its changed to Friday. This was not booked as a aoa holiday as we already explained our situation with them about needing the address for the oxygen supplier or we would never of booked with them. Any advice would be appreciated.