[TEL N KEL]

Originally Posted by l33na

I managed to get my receipts from the preferred account. For the one day rental I was charged £17, two weeks rental £24 and £80 for the three day rental. It seems the prepayment voucher didn’t cover the cost of the rental so we have been charged extra. What’s wrong is I was told there were no additional charges. I do recall being told on two occasions we’ve been given a free upgrade. I’ll be calling Avis and Ba now.

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The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.

Did you do any Toll roads ?

I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis.
Let BA take care of this they are very good at dealing with problems.
One time Avis did not have my car and gave me a lower grade BA got me a full refund.