[rummy63]

I have read all your trip reports and watched your "kids" grow up. Chloe is turning out to be a beautiful young lady. You are now the smallest one in the family. Doesn't stop you worrying though and what happened was horrendous.
Regarding the room I think you are spot on and your room had probably already been let at a premium price.
Was there anything in writing saying that only cards were acceptable?
Have a chelp about it on Trip Advisor. They hate getting a 0/5 rating.
I have a feeling that free hotels for the rest of your life won't suffice because NOTHING can compensate that fear in a mother that her children are in danger.