[daytonababe]

Originally Posted by rummy63

I have read all your trip reports and watched your "kids" grow up. Chloe is turning out to be a beautiful young lady. You are now the smallest one in the family. Doesn't stop you worrying though and what happened was horrendous.
Regarding the room I think you are spot on and your room had probably already been let at a premium price.
Was there anything in writing saying that only cards were acceptable?
Have a chelp about it on Trip Advisor. They hate getting a 0/5 rating.
I have a feeling that free hotels for the rest of your life won't suffice because NOTHING can compensate that fear in a mother that her children are in danger.

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Thank you, I've just told Chloe and she also said thanks.

The hotel never even asked how old the kids were obviously they saw Connor but I could have had a baby for all they cared. Nothing in writing anywhere to say we couldn't pay in cash.
I have asked multiple times now why they accept cash on check out and not check in.. I've not had a answer to that. In fact I've not had a answer to anything I've asked.
I did get a very patronising email from someone who said " As a father of 6, I understand how frustrating the situation must have been when you attempted to check into our hotel (obviously travelling away from home) and were told the hotel would only allow a credit card. We do allow guests to pay by cash on departure once we know the total cost of the stay, There are times such as this one that I wish the policy weren't in place "

That is utter rubbish .. the bill was for $680.. I said turn off all incidentals we won't charge anything to the room and offered as much cash deposit as they wanted..


Oh and they sent me a voucher for a free night, must be used in a Hilton Garden Inn.. there are 4 in England.. but its only for a standard 2 person room.. its not even like for like.. as we had a family room booked..