[till]

Originally Posted by stupet11

I'd be asking for a replacement or loan until they find it / repair it and get it back to you.

I guess their T&C's don't say how long - I found them always to be a pain in the butt to deal with TBH, so I would badger them - being an employee owned company they should be looking after customers better than that...

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thanks, we where promised a loan tv when we reported the fault, but when the man arrived to pick up our tv he had no loan tv , rang john lewis back to be told dont know why he told you that as we dont give loan tv's so he shouldnt have told you that, its been a nightmare from the day we rang to report the fault