[MrsBC]

Originally Posted by Fab Mam

Not odd really as it's part of their terms and conditions as per the website:

'Change or cancel your booking without fees*
Need to change or cancel your Hotel + Ticket package? As part of the zen guarantee, we are currently offering the possibility to change or cancel your booking with full refund anytime up to 7 days before your arrival date, excluding insurance(4). Also excluding transport fees, if applicable, according to our Terms & Conditions.'

They were also refunding including transport for those people due to go within 7 days but who could not quarantine back in the UK. Maybe they did you a special favour or you were within this 7 day window / quarantine situation but I certainly would not want to rely on that as it's a temp measure that could be removed anytime.

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I must have got a nice CM as we were a couple months out and flights were still going.