[Gev]

Dreadful company, shocking service. Flights for my parents flying from Las Vegas to U.K. on 30th April with VA was cancelled on 7th April. The refund has still not happened. During one on-line conversation with them, I was told “you need to understand you are being given a voucher, not a refund”. I had days and days of telling them they needed to understand the voucher was not being accepted. All these weeks later we are still waiting. Regardless of whether they have to wait for VA to refund, the staff are rude and unhelpful and as the customer services working in a different time zone, my conversations with them went on till gone 1am. I personally wouldn’t use them ever again, but obviously others have had better service.