[sixpence18]

I had a trip to japan booked for March but it all got cancelled by the airlines. Flights were about £1500 and it was inheritance so I was desperate to get it all back.
It has been an utterly horrendous experience, rude staff, lying to you on the off chance you get to speak to them on the phone. Days of the same - hours and hours on the phone on hold with their dreadful hold music. Never answering their chat. Any response on email just tells you to ring them. At the start of all this they also didn’t respond to social media although it does look like they do now.
I gave up In the end and claimed for my cancelled flights via my credit card.
Best advice is to document every attempt at contacting them so that if you do go via credit card you can prove you at least tried to sort it out with Expedia!